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# ReceptionHQ LLP: ReceptionHQ is one of the world’s leading answering service companies, providing cost-effective 24/7 virtual reception services and other business solutions across the United Kingdom and in Australia, New Zealand and the United States.

Missed telephone calls mean lost leads & customer dissatisfaction. Both are bad for business. Imagine then your phone never ringing out, with live call answering within an average of 15 seconds by friendly, professional and remote-working receptionists.

With ReceptionHQ always on call, that’s what you can expect. Whether your business is large or small, regardless of industry, we can shape the way you connect with customers – anytime, anywhere, anyhow.

## Sitemaps
[XML Sitemap](https://www.receptionhq.co.uk/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [How to capture leads while you’re on holiday (2026)](https://www.receptionhq.co.uk/business-lead-capture-while-on-holiday/): Original version published April 2023
- [Using a phone answering service to handle summer call spikes](https://www.receptionhq.co.uk/phone-answering-services-summer-call-spikes/): A phone answering service for businesses is there to answer the calls you can't, in your company name, and get the details to you straight away. You stay on the tools; your callers still reach a real person, usually within a few rings.
- [Phone answering service vs voicemail: why live beats automated](https://www.receptionhq.co.uk/phone-answering-service-vs-voicemail/): Voicemail is cheap, but it puts the effort back on the caller, and a lot of people simply hang up and try the next business. A live phone answering service answers in your company name, handles the call, and captures the lead while the caller is still interested. If your phone is your front door, voicemail leaves it locked.
- [Telephone answering service: what it is and how it works](https://www.receptionhq.co.uk/what-is-a-telephone-answering-service/): A telephone answering service like ReceptionHQ has professional receptionists answer your incoming calls on your behalf, so callers reach a person instead of voicemail. They take messages, transfer calls and book appointments in your company name. It's a flexible, lower-cost alternative to hiring an in-house receptionist, and most providers let you forward only the calls you can't take yourself.
- [Receive call messages on WhatsApp with ReceptionHQ](https://www.receptionhq.co.uk/receive-call-messages-on-whatsapp-with-receptionhq/): People respond quickest on the apps they're already using. For most of our customers, that's WhatsApp.
- [What’s a virtual receptionist and why use one?](https://www.receptionhq.co.uk/what-is-a-virtual-receptionist/): For UK businesses – whether you're a sole trader, a growing practice or a multi-site organisation – a virtual receptionist can be the difference between missing important calls and ensuring there's always a friendly, professional voice available to answer.
- [Have healthcare virtual receptionists schedule appointments using Semble](https://www.receptionhq.co.uk/healthcare-virtual-receptionists-semble/): If you're using Semble to run your healthcare practice, ReceptionHQ's receptionists can seamlessly book appointments, access patient schedules and manage your calendar in real time, all while providing the warm, professional telephone service your patients deserve.
- [24/7 phone answering service cost guide for UK businesses (2026)](https://www.receptionhq.co.uk/24-7-phone-answering-service-cost-uk-2026/): If you opt for per-minute pricing, how providers calculate call duration becomes critical to your total telephone answering service cost. Most UK phone answering services round up to the nearest minute, whilst a small number charge per second. 
- [Back to business: why virtual receptionists are a power move](https://www.receptionhq.co.uk/why-virtual-receptionists-are-a-back-to-business-power-move/): Summer's winding down and that back-to-school feeling of fresh starts is in the air. If you've been fortunate enough to enjoy some time off, it's time to shake off the sand, put the flip-flops back in the wardrobe, and knuckle down as you get back to business.
- [More valuations and more viewings starts with handling more calls](https://www.receptionhq.co.uk/capture-more-estate-agency-leads-this-summer-by-managing-the-spike-in-call-volumes/): It's not just the weather heating up in the UK – the property market booms in summer, too. There’s increased buyer interest, aided by May’s interest rate cut, and sellers are keen to make the most of strong demand. Letting enquiries also surge as tenancies turn over, with families often preferring to move during the school holidays to minimise disruption to their children’s education.
- [Top 10 tips for answering the telephone like a pro](https://www.receptionhq.co.uk/top-10-tips-for-answering-business-telephone-calls-professionally/): Not everybody is great on the telephone. In fact, many people avoid answering phone calls entirely, especially when the incoming call is from an unknown number.
- [Ensure business continuity with a Skype Number transfer](https://www.receptionhq.co.uk/ensure-business-continuity-with-a-skype-number-transfer/): The good news? You have options. And we're here to help make the transition seamless – including handling your Skype Number transfer for you. It's the perfect opportunity to upgrade your call handling while keeping your familiar number.
- [Forwarding inbound calls to our team of receptionists](https://www.receptionhq.co.uk/forwarding-calls-to-receptionhqs-virtual-receptionists/): In many instances, you can choose between forwarding calls to ReceptionHQ:
- [Is using virtual receptionists right for your business?](https://www.receptionhq.co.uk/is-using-virtual-receptionists-right-for-your-business/): Thousands of UK business owners use virtual receptionists to streamline communications, improve customer satisfaction and boost efficiency. So, could a call answering service be a game changer for your business too?
- [How virtual receptionists can help estate agencies thrive in spring](https://www.receptionhq.co.uk/how-virtual-receptionists-can-help-estate-agencies-thrive-in-spring/): Imagine a spring where every potential seller's call is answered, every lead is captured and your estate agency thrives without the stress of missed opportunities. As the UK property market heats up, estate agencies face a crucial challenge: managing an influx of enquiries while maintaining exceptional customer service.
- [Cut your small business costs while gaining a competitive advantage](https://www.receptionhq.co.uk/cut-small-business-costs-while-gaining-competitive-advantage/): In today’s fiercely competitive business landscape, small businesses face the challenge of maximising their resources and staying ahead of the game. In tough economic times, cost-cutting measures become paramount.
- [Running your business remotely … from home or anywhere else](https://www.receptionhq.co.uk/running-business-remotely/): If you're a small business owner who works remotely, such as working from home, using a virtual address and virtual reception solution can help your business appear larger and increase appeal.

## Industries
- [Roofing](https://www.receptionhq.co.uk/industry/building-construction-trades/roofing-answering-service/): From storm season surges to everyday job enquiries, never miss a call when you’re on a job. Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
- [HVAC](https://www.receptionhq.co.uk/industry/building-construction-trades/hvac-answering-service/): From winter heating callouts to summer cooling demand, never miss a service call or new installation enquiry. Stay connected to every opportunity around the clock, in the easiest and most cost-effective way possible.
- [Electrician](https://www.receptionhq.co.uk/industry/building-construction-trades/electrician-answering-service/): Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
- [Plumber](https://www.receptionhq.co.uk/industry/building-construction-trades/plumber-answering-service/): From taking messages and answering basic customer queries, to triaging calls as urgent or non-urgent and ensuring callout fees are accepted before you're disturbed after-hours, we have the solution you need in a plumber answering service.
- [Franchises](https://www.receptionhq.co.uk/industry/franchise-answering-services/): Our live call answering solutions make it simple to standardise your franchise brand's telephone-based customer service across all locations.
- [Small Business](https://www.receptionhq.co.uk/industry/small-business-call-answering-service/): Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? ReceptionHQ's small business call answering service can help you thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.
- [Corporate & Government](https://www.receptionhq.co.uk/industry/corporate-government/): Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren't missed, regardless of your call volumes, with quality monitoring, business continuity and data security assured.
- [Tourism, Travel & Hospitality](https://www.receptionhq.co.uk/industry/tourism-travel-hospitality/): For travel agents, hoteliers, restaurateurs and others in the tourism and hospitality industry, it's essential that customers are well cared for. ReceptionHQ's 24/7 call answering means professional virtual receptionists are always on call to handle customer enquiries and arrange bookings. 
- [Construction & Trades](https://www.receptionhq.co.uk/industry/building-construction-trades/): When you're in a people-driven industry, heavily dependent on efficient communication, ReceptionHQ's virtual reception services are an ideal solution to run your operation smoothly. Whether it’s communicating the next job to your team, quoting jobs for new customers, fielding queries from existing clients or monitoring your workers out in the field, we can assist.
- [Retail & eCommerce](https://www.receptionhq.co.uk/industry/retail-ecommerce/): With strict adherence to data privacy requirements, ReceptionHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.
- [Information Technology](https://www.receptionhq.co.uk/industry/it-technology-communications/): Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
- [Marketing & Advertising](https://www.receptionhq.co.uk/industry/marketing-media-advertising/): Want to optimise your agency's own return on investment? Our phone answering services ensure the time, effort and money you spend on generating leads isn't wasted through missed calls.
- [Estate & Letting Agents](https://www.receptionhq.co.uk/industry/estate-agents-letting-agents-property-management/): Whether you're a high street estate agency, a letting agent or a property management company overseeing residential or commercial portfolios, ReceptionHQ ensures there's friendly virtual receptionists always on call to answer your phone for you.
- [Financial Services](https://www.receptionhq.co.uk/industry/financial-services/): Our outsourced call answering solutions have no lock-in contracts, offering complete flexibility to scale your business during your busiest times. When you crunch the numbers, it's incredible value-for-money.
- [Legal](https://www.receptionhq.co.uk/industry/legal-answering-service/): Whether you're a sole practitioner or managing a large firm of solicitors, it's vital to ensure your phone calls are always answered ... even if you're in court or it's the early hours.
- [Healthcare & Medical](https://www.receptionhq.co.uk/industry/healthcare-medical/): From booking appointments to triaging emergencies, we look after your calls in a courteous and confidential manner so you can look after your patients.

## Services
- [Short Term Answering](https://www.receptionhq.co.uk/service/live-call-answering/temporary-short-term-receptionist/): Our team of virtual receptionists can provide the short-term help your business needs, answering your calls 24/7 if needed. Whether you are facing a staffing issue, need holiday cover or expect higher call volumes than usual, you'll find our temporary answering service to be reliable, flexible and cost-effective.
- [After Hours Answering](https://www.receptionhq.co.uk/service/live-call-answering/after-hours-virtual-receptionist/): Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. ReceptionHQ's virtual receptionist after-hours call answering service is the solution.
- [Overflow Call Answering](https://www.receptionhq.co.uk/service/live-call-answering/overflow-reception/): Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call centre in place? Need coverage to assist during staff absences or at times when they're serving customers face-to-face? Our dependable call overflow service is an affordable solution.
- [Call Routing & Numbers](https://www.receptionhq.co.uk/service/call-routing-numbers/): We provide automated telephony solutions to streamline your communications and local, non-geographic 0333 or freephone 0800 phone numbers to help you appear larger or create a nationwide presence.
- [Voicemail to Email](https://www.receptionhq.co.uk/service/voicemail-email/): Voicemail-to-email solutions can be provided whether utilising your existing number, a virtual local number or an 0800 number.
- [Call Diversion Services](https://www.receptionhq.co.uk/service/call-diversion-services/): Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a mobile or home phone number while keeping business expenses to a minimum.
- [IVR solutions](https://www.receptionhq.co.uk/service/ivr-solutions/): Help your callers get to the right department faster with our cost-effective IVR solutions for businesses of all sizes.
- [Call Centre Services](https://www.receptionhq.co.uk/service/call-centre/): No matter what inbound call centre services you require, we're ready and willing to create a package to suit.
- [MyDiary](https://www.receptionhq.co.uk/service/live-call-answering/virtual-receptionist-appointment-scheduling/): Our virtual receptionist appointment scheduling service, MyDiary, allows for general diary management, including cancellations and waitlists, using your preferred calendar or appointment booking software.
- [MyReceptionist](https://www.receptionhq.co.uk/service/live-call-answering/virtual-receptionist/): MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.
- [MyAssistant](https://www.receptionhq.co.uk/service/live-call-answering/virtual-assistant/): Give your callers the extra attention they deserve! On our virtual assistant phone answering service, MyAssistant, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.
- [MessageExpress](https://www.receptionhq.co.uk/service/live-call-answering/message-taking/): With MessageExpress, our popular message-taking service, friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.
- [Business Phone Numbers](https://www.receptionhq.co.uk/service/local-0333-0800-business-phone-numbers/): Giving your business the impression of a local presence in multiple geographic areas is easy using virtual phone numbers with each relevant county's area code.
- [Live call answering](https://www.receptionhq.co.uk/service/live-call-answering/): Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.

## Pages
- [Home](https://www.receptionhq.co.uk/)
- [24/7 Virtual Receptionists](https://www.receptionhq.co.uk/virtual-receptionist-solutions/): Need assistance with answering the telephone? ReceptionHQ's live call handling services help UK businesses thrive by preventing missed calls and lost opportunities. All for a fraction of the cost of a full-time employee.
- [ReceptionHQ UK Account Reactivation](https://www.receptionhq.co.uk/account-reactivation/): If you are a past client of ReceptionHQ, simply submit this form to have us start answering your business phone calls again.
- [Affiliate Program Agreement](https://www.receptionhq.co.uk/resellers-affiliates/program-agreement/): This RHQ Affiliate Program Agreement (the "Agreement") governs the participation in the RHQ Affiliate Program offered by ReceptionHQ LLP (“RHQ”) (Company Number OC358482) (the “RHQ Affiliate Program”). This Agreement constitutes a legally binding agreement between RHQ and any individual or entity that participates in RHQ Affiliate Program (the “Participant”).
- [Software We Support](https://www.receptionhq.co.uk/integrations/): ReceptionHQ's call answering virtual assistants can schedule appointments using your preferred calendar or booking platform, log leads into your CRM and much more.
- [Referral Program For ReceptionHQ Customers](https://www.receptionhq.co.uk/business-referral/): Love ReceptionHQ? Spread the word about us and earn a £50 account credit as a reward for each referral under our Member Get Member program.
- [Request a Call Back](https://www.receptionhq.co.uk/request-callback/): Have a question? A friendly ReceptionHQ team member is ready to assist you.
- [ReceptionHQ Careers](https://www.receptionhq.co.uk/careers/): ReceptionHQ provides businesses and their callers with a superior 24/7 virtual reception experience through cutting-edge technology and the best possible people. As such, we’re always on the lookout for talented individuals, including awesome receptionists to wow our clients and their customers.
- [ReceptionHQ UK Resellers & Affiliates Program](https://www.receptionhq.co.uk/resellers-affiliates/): Bring us new business and enjoy unlimited earning potential through our revenue share program as a reseller or affiliate.
- [Testimonials](https://www.receptionhq.co.uk/testimonials/): Discover how ReceptionHQ’s virtual reception and phone answering solutions benefit businesses of all sizes. From reducing costs, to assisting with call overflow, presenting a more professional image and creating more time to work on other things - read what our customers have to say.
- [7-Day Answering Service Free Trial](https://www.receptionhq.co.uk/answering-service-signup/): Connecting you to your customers with the UK’s leading virtual receptionist service.
- [FAQs](https://www.receptionhq.co.uk/faqs/): Find answers to common questions using the search bar or browse all FAQs below. Can’t find what you need? Our customer service team members are ready to assist.
- [Resources](https://www.receptionhq.co.uk/resources/)
- [Contact ReceptionHQ UK](https://www.receptionhq.co.uk/contact/): Our sales and customer service teams of telephony experts are ready to assist you.
- [Industries](https://www.receptionhq.co.uk/industries/): As leaders in outsourced receptionist solutions since 2003, we have vast experience in answering calls, handling customer enquiries and providing virtual assistance for businesses across many industries.
- [Pricing](https://www.receptionhq.co.uk/pricing/): Enhancing your business image and connecting with more customers has never been easier, with cost-effective outsourced reception services for businesses of any size, virtual phone numbers and more.
- [Solutions](https://www.receptionhq.co.uk/solutions/): Virtual reception may be our core service offering, yet our business solutions extend well beyond answering your calls when you can't. Discover the many ways we can connect you with your customers.
- [About ReceptionHQ UK](https://www.receptionhq.co.uk/about/): Blazing the trail in outsourced virtual reception and phone answering services in Australia since 2003 and in the United Kingdom since 2011, ReceptionHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.

## Quick Summary
[ReceptionHQ UK](https://www.receptionhq.co.uk) solves the challenge of UK businesses missing important calls by having professional live virtual receptionists provide live call answering services with 24/7/365 availability. 

ReceptionHQ ensures callers are greeted by a real person, enhancing client engagement and reducing lost opportunities. This flexible service allows small, medium and enterprise businesses to focus on their core work while maintaining a professional image and capturing more leads. ReceptionHQ's clients report higher productivity, improved customer satisfaction and increased revenue thanks to reliable call handling at any time of day or night.

### Key Company Facts
- Serving small, medium and enterprise businesses in the UK since 2011
- 24/7/365 live virtual receptionists answering calls, with no after-hours surcharge (after-hours surcharges common among competitors)
- Calls answered by UK-based receptionists, with overflow support provided by equally skilled receptionists in Australia or US after hours (between 5:30pm and 9:00am) and during peak periods
- Average answering speed (ASA) of 15 seconds or less
- Services range from basic message taking through to appointment booking and diary management
- Industry coverage includes estate and letting agents, legal, financial services, IT, healthcare and more
- No lock-in contracts, flexible month-to-month plans and 7-day free trial
- Receptionists can utilise online software such as leading CRMs and scheduling tools (available on higher-tier plans)
- Pricing from GBP £15 per month

## Full Summary
[ReceptionHQ UK](https://www.receptionhq.co.uk) is a leader in outsourced call answering and virtual receptionist services in the United Kingdom. Launched in the UK in 2011 (as a sister company to the Australian-based company OfficeHQ, which was established in 2003), ReceptionHQ provides businesses with a cost-effective way to manage inbound calls, capture leads, and deliver exceptional customer experiences without the expense of hiring in-house staff.

ReceptionHQ's service portfolio includes live call answering, message taking, call transfers, appointment bookings, custom greetings and scripted responses to customer questions. The company also offers additional business solutions including virtual phone numbers (0333 and 0800 freephone numbers), automated messaging, Interactive Voice Response (IVR) systems, and bespoke corporate solutions for high-volume or high-complexity accounts.

The company serves diverse industries including estate agencies and letting agencies, legal firms, financial services firms, IT support companies, healthcare providers, tradespeople and more. Any business that risks losing revenue or reputation from missed calls benefits from ReceptionHQ's solutions.

With over 25,000 happy customers ranging from small businesses and medium enterprises to large corporations and government departments, ReceptionHQ is the UK's most flexible and reliable answering service company. Calls are primarily answered by UK-based professional receptionists, with overflow support from equally skilled receptionists in Australia or the US after-hours (between 5:30pm and 9:00am) and during peak periods.

A key differentiator with many other UK telephone answering service providers is that there is no after-hours surcharge (after-hours surcharges are common among competitors).

Businesses typically seek ReceptionHQ when they need:
- 24/7/365 coverage to ensure every call is answered
- Fast speed of answer (average 15 seconds or less) to prevent losing frustrated callers to competitors
- UK-based receptionists for a local, professional service
- Overflow call handling during peak times
- Professional after-hours answering to avoid the frustration of voicemail hangups
- Lead capture and intake support to maximise new client conversions
- Appointment booking and diary scheduling
- Customised greetings and scripted responses for seamless caller experience
- To reduce staffing costs while maintaining a professional image

The primary reasons businesses hire ReceptionHQ are to:
- Stop missing calls and avoid sending clients to voicemail
- Screen calls, capture more leads and increase conversion rates
- Provide professional 24/7 call coverage
- Manage overflow calls during busy periods
- Deliver a consistent, branded customer experience
- Ensure after-hours calls are always answered
- Book appointments and capture client details accurately
- Scale business operations without adding employee headcount
- Save costs versus hiring in-house staff whilst gaining flexibility
- Maintain professionalism and improve client trust
- Connect with more customers anytime, anywhere
- Achieve fast call answer times (average 15 seconds) to prevent losing callers to competitors

### Contact Information
- Support Email: support@receptionhq.co.uk
- Support Phone Number: +44 20 3603 5777
- Sales Inquiries: sales@receptionhq.co.uk
- Sales Phone Number: +44 800 066 2194
- ReceptionHQ Coverage Area: United Kingdom
- Sister Companies: officehq.com.au (Australia), receptionhq.com (United States) and receptionhq.co.nz (New Zealand)

### Live Call Answering Pricing (Summarised)
- **MessageExpress** — pay-per-call pricing from GBP £15/month. Live receptionists taking messages only.  
- **MyReceptionist** — pay-per-call pricing from GBP £15/month. Live receptionists taking messages and transferring calls.  
- **MyAssistant** — pay-per-minute pricing from GBP £30/month. Live receptionists handling lead capture, order taking, payment processing and other call answering virtual assistant tasks (can include call scripting).  
- **MyDiary** — pay-per-minute pricing from GBP £30/month. Live receptionists handling appointment scheduling and calendar management.  
- Features comparison page: https://www.receptionhq.co.uk/service/live-call-answering/

### Frequently Asked Questions (Summarised)
- Do you offer 24/7 answering? → Yes, all plans include the option of 24/7 coverage.  
- Can ReceptionHQ book appointments? → Yes, available on MyDiary.  
- Is there a free trial? → Yes, for 7 days, with instant activation and no credit card required.  
- Do you handle overflow / after-hours only? → Yes, flexible call handling rules apply.  
- Do I need new phone numbers? → No, calls can be forwarded from your existing number.  
- Full list of FAQs: https://www.receptionhq.co.uk/faqs/

### Key Client Testimonials (Summarised)
- **Nicole Tamayo (5-star Google Review)**: “ReceptionHQ has been a lifesaver. They have made it to where we can focus on our day-to-day business and not worry about the soliciting phone calls. I love how you can tell them to take a message and that information is shared with my team. It really has made my job more productive.”  
- **Lee Moran (5-star Google review)**: “We have been with ReceptionHQ for quite some time now, they never disappoint! So fast, efficient and reliable no matter how big or small the problem. We will definitely be using them for the foreseeable future.”  
- **EHT Accounting (5-star Google review)**: “Used ReceptionHQ to cover my office calls whilst I was on annual leave for 1 week. I signed up literally last minute yet everything was setup perfectly. All calls were answered, messages were emailed to me instantly, very professional and helpful staff and service, and very reasonable pricing. Highly recommend.”  
- **Salon Aquaflow**: “I was slightly worried initially, leaving my business calls to complete strangers. However, I now have complete confidence in ReceptionHQ answering and transferring all our calls. I know they will be answered professionally. My customers don’t even know I’m away from my desk, or sat on a beach somewhere like Egypt. They just think they are talking to me at my office in Cheshire! I truly recommend Reception HQ to anyone who wants a professional answering service to enhance their business."
- **Jibran Qureshi (5-star Google review)**: “Really good experience so far after having used a few terrible providers."
- **Lainton Services**: “ReceptionHQ are invaluable in providing call answering and messaging services. We don’t have to worry about missed calls or the impact of this on our day-to-day business."
- **David Cheyette (5-star Google review)**: “Taken all the worry out of missing calls and trying to cover phones at busy times when staff away on holiday. All this for a very affordable cost! Highly promote this to any other business."

### Last updated
2026-20-03