ReceptionHQ’s Cookie Policy
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use (i.e. the information we collect using cookies and how that information is used), and how to manage the cookie settings.
Cookies are small text files used to store small pieces of information. They are stored on your device when the website is loaded in your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs – so we can analyse what works and where it needs improvement.
How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for a number of purposes. First-party cookies are mostly necessary for the website to function correctly, and they do not collect any of your personally identifiable data.
The third-party cookies we use are mainly for understanding how the website performs, how you interact with it, keeping our services secure, providing advertising that’s relevant to you, and generally improving your experience and speeding up your future interactions with the website.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| wt_consent | 1 year | The WebToffee GDPR Cookie Consent plugin sets this cookie to store the user’s consent preferences, allowing the website to recognise those choices on future visits. The cookie does not collect or store any personal or identifiable information about the visitor. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| rc::a | never | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| SSESS* | session | This session cookie is set by our hosting platform's infrastructure to support secure site delivery. It does not store personally identifiable information. |
| li_gc | 6 months | LinkedIn set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data centre selection. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| LCMRef | 2 hours | Live chat cookie. Stores a reference for your current live chat session so the conversation works correctly. |
| LCMHistory | 1 year | Live chat cookie. Retains a reference to your previous live chat history to provide continuity across visits. |
| LCMUserAlias | 1 year | Live chat cookie. Stores an identifier for your live chat session so the chat can recognise you on return visits. |
| LCMVisit | session | Live chat cookie. Tracks your current visit to support the live chat function during your session. |
| LCMAgentAvatar | 16 minutes | Live chat cookie. Temporarily stores the chat agent's avatar so it displays correctly during your conversation. |
| isProactiveInvite | session | Live chat cookie. Records whether a proactive chat invitation has been shown to you during your visit. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
| __Secure-YNID | 6 months | YouTube cookie used to protect user security and prevent fraud, especially during the login process. |
| __Secure-ROLLOUT_TOKEN | 6 months | YouTube sets this cookie to manage feature rollout and experimentation. It helps Google control which new features or interface changes are shown to users as part of testing and staged rollouts, ensuring consistent experience for a given user during an experiment. |
| __Secure-YEC | past | This cookie, set by YouTube, stores video player preferences for embedded videos and helps detect and prevent fraudulent or bot activity. |
| VISITOR_INFO1_LIVE | 6 months | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source etc.
| Cookie | Duration | Description |
|---|---|---|
| __utmzz | 6 months | Google Analytics sets this cookie to gather information about how a visitor uses the site. |
| __utmzzses | session | Google Analytics sets this cookie to gather information about how a visitor uses the site. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _clck | 1 year | Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. |
| _clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording. |
| SM | session | Microsoft Clarity cookie set this cookie for synchronising the MUID across Microsoft domains. |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
| YSC | session | YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages. |
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| No cookies to display. | ||
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| _gcl_au | 3 months | Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services. |
| _fbp | 3 months | Facebook sets this cookie to store and track interactions. |
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics and other operations. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognise browser IDs. |
| ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalisation as well. |
| _uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| _uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |
Others
Other cookies are those that are being identified and have not been classified into any category as yet.
| Cookie | Duration | Description |
|---|---|---|
| No cookies to display. | ||
Manage cookie preferences
You can change your cookie preferences at any time by clicking the Consent preferences button. This lets you revisit the cookie consent banner and change your preferences or withdraw your consent.
Different browsers also provide different methods to block and delete cookies. You can change your browser settings to block or delete cookies. Listed below are links to support documents on how to manage and delete cookies in the major browsers:
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Microsoft Edge: Delete cookies in Microsoft Edge – Microsoft Support
If you are using any other web browser, please visit your browser’s official support documents.
For more information about how we handle your personal information, see our Privacy Policy. If you have any questions about our use of cookies, contact us at privacy@receptionhq.co.uk.
Last Updated: 16 July 2026