A global leader in providing call answering services

Blazing the trail in outsourced virtual reception and phone answering services in Australia since 2003 and in the United Kingdom since 2011, ReceptionHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.

We provide solutions for the smallest of businesses through to large corporations, helping shape the way they connect with customers – anytime, anywhere, anyhow.

ReceptionHQ is one of the world’s leading answering service companies, providing cost-effective 24/7 virtual reception services and other business solutions across the United Kingdom and in Australia, New Zealand and the United States.

Why choose ReceptionHQ for call answering services?

24/7 live call answering

Our virtual receptionists are always on call, all day, every day, so you never miss a chance to connect with customers.

UK receptionists

The majority of our receptionists are in the United Kingdom, to ensure a true representation of your business.

No lock-in contract

We make it easy to partner with us 100% risk-free, with complete flexibility to scale up (or down) as needs change.

What our customers love

We don’t have to worry about missed calls or the impact of this on our day-to-day business.
Lainton Services
I have complete confidence in ReceptionHQ answering and transferring all our calls. I know they will be answered professionally.
Salon Aquaflow
We chose ReceptionHQ initially as they were able to source a telephone number that matched the district our office is based in.
Kabo Creative Limited
It’s extremely reassuring knowing we’ll never miss an important call or potential appointment, and at a very affordable price.
We Clean Any Home
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists

Our values

Be Human

Everything we do says we care. In every interaction that we have with our clients and their callers, they know that it’s honest, authentic and genuine. We appreciate and embrace the differences in everyone.

Be Brave

At ReceptionHQ, everyone has a voice and we seek out alternative perspectives. We are fearless of change, agile in our approach, gutsy in our ideas and strive for continuous improvement in everything we do.

Be Your Best Self

Our virtual receptionists, customer service team and support staff choose a can-do attitude every day. We always bring our whole self to work, fully embrace what we do and are present in every moment.

Be Curious

Bringing together brilliant people and technology is the core to the success of our business. We believe a curious mind is a healthy mind, so are always seeking and seizing every opportunity that will help businesses thrive.

Be Part of It

We value the importance of meaningful partnerships and relationships built on a foundation of trust. Regardless of their role, our team members all take time to understand our clients’ needs and work in partnership to deliver them the best outcomes.

Charities and organisations we support

The Pink Place is a registered UK charity based in Basingstoke in Southern England, where our team is also based, providing free wellbeing services and support for adults affected by cancer.

Meet some of our team

ReceptionHQ are leaders in virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.

We provide a premium customer experience on every call your business receives and strive to exceed your expectations at every level. Below is just a small selection of the wonderful people at our company who contribute to ensuring that we do.

We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.


David Atkinson

Chief Executive Officer (CEO)

Ryan Mitchell

Chief Financial Officer (CFO)

Luisa Di-Finizio

Chief Operating Officer (COO)

Client Services

Call Centre Operations


Receptionist Team

Virtual Receptionists



Senior Test Engineer

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