Cost-effective UK inbound call centre services

Regardless of your call volumes, we can provide a 24/7 live answering solution with dedicated or shared resources to ensure you capture every lead and deliver the highest possible customer satisfaction.

Why risk poor caller experience & data security offshore when you can choose onshore call centre services?

Dedicated or shared UK-based agents

Calls are always answered in the UK unless overflow support is needed to counter unforeseen peaks in demand.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and the ability to keep customer data on-shore.

Fast speed of answer

Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.

How it works

Your tools are our tools

Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an ReceptionHQ calendar, custom-build a webform for lead submission or utilise an existing webform.

Bespoke call centre services designed around your specific needs

No matter what inbound call centre services you require, we’re ready and willing to create a package to suit.

Request a custom quote today.


Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, in addition to the United Kingdom, we offer virtual reception services and other business solutions in Australia, New Zealand and the United States. We also service some parts of Europe and Canada.

Please contact us for more information on our international services.

ReceptionHQ’s operations launched in the United Kingdom in 2011, eight years after parent company OfficeHQ was founded in Australia and found years after its first international expansion (into the United States). We’ve been helping UK businesses thrive ever since and ReceptionHQ has subsequently also expanded into New Zealand.

Bundle your call centre services

+ Phone numbers

Add multiple additional local numbers, London or 0800 freephone numbers to the free local number you receive with your live call answering package.

+ Interactive voice response (IVR)

Say goodbye to robocalls and help your genuine callers get to the right department quickly with an interactive voice response (IVR) solution.

What our customers love

Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps

Trusted by more than 25,000 businesses across various industries

Find out more

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Want to try our call answering services for free?

Put ReceptionHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put ReceptionHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with remote-working agents able to take messages and transfer calls based on your availability settings.


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