Discover how ReceptionHQ’s virtual reception and phone answering solutions benefit businesses of all sizes. From reducing costs, to assisting with call overflow, presenting a more professional image and creating more time to work on other things – read what our customers have to say.
ReceptionHQ are invaluable in providing call answering and messaging services. We don’t have to worry about missed calls or the impact of this on our day-to-day business.
At Lainton Services we operate a very fluid office dynamic. This often means we outsource our inbound call handling to ReceptionHQ.
I’m so glad I found ReceptionHQ! After thinking of ways to answer the phone while I’m away on business, I stumbled across an advert for them. I immediately enquired and couldn’t believe how professional they were. Nothing was too much trouble.
I was slightly worried initially, leaving my business calls to complete strangers. However, I now have complete confidence in ReceptionHQ answering and transferring all our calls. I know they will be answered professionally. My customers don’t even know I’m away from my desk, or sat on a beach somewhere like Egypt. They just think they are talking to me at my office in Cheshire!
I truly recommend Reception HQ to anyone who wants a professional answering service to enhance their business.
During our first year of operating, the Kabo Creative team travelled across South East Asia whilst growing our design agency. It was imperative to us that leads and customers alike could call a local number and speak to somebody professional. The team at ReceptionHQ were fantastic, emailing leads to us and offering the option to send urgent queries to our UK-based support contractor.
We chose ReceptionHQ initially as they were able to source a telephone number that matched the district our office is based in. This was critical from a local SEO point of view.
The service is excellent and it allows us to work with focus without the telephone disrupting our day. Very happy with the service and the team!
I’ve been using ReceptionHQ for a number of years and, in that time, they’ve helped us immensely. ReceptionHQ enables us to concentrate on growing our business, safe in the knowledge their virtual receptionists are answering our calls in a very professional and business-like manner. It’s extremely reassuring knowing we’ll never miss an important call or potential appointment, and at a very affordable price.
The calls are professionally answered using our script, and the message is sent to us in both an email and text message. It’s a great service and highly recommended.
Helpful and friendly staff offering a professional service. Can highly recommend.
In the start-up phase for my law practice, I opted for a virtual reception service to avoid the overheads of a full-time receptionist. There was some initial apprehension around whether the setup would be smooth and whether a high standard of call experience for my clients could be maintained, but it’s been fine … with all calls being answered in a very professional manner. In fact, clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage with an in-house receptionist due to the peaks and troughs in call volume. The combination of text and email notifications of a call is really helpful also, as is the entering of appointment details directly into my calendar.
The investment in having a dedicated phone answering service which operates 24/7 is invaluable. The service is effective and price efficient.
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently. The receptionists answer in our business name and are always extremely professional. Because they do such a great job, most customers are completely unaware that they’re speaking to someone who isn’t in our office.
The amount of time and money we have saved has been amazing. Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
Not only are the phone operators accurate and efficient in getting valuable leads back to us in a timely fashion, but we are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
It’s been an ideal way to ensure new client enquiries are never missed, as well as efficiently dealing with enquiries from jobseekers. Our virtual receptionists very professionally screen callers, transferring calls from employers wishing to utilise our services (as our availability permits), efficiently forwarding messages by email when we’ve set our availability to ‘do not disturb’ and directing anyone wishing to submit a resume to the page on our website where they can do so. We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution and has been extremely beneficial for our business.
The receptionists consistently have a professional phone manner in speaking to our prospective clients. Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions. The team has called to clarify and enhance our procedures to ensure the best possible experience for our callers.
We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
We don’t need a physical receptionist in our office, but we do need someone to answer the phones in a timely and professional manner … The service was super easy to set up and costs a fraction of what it would to hire a receptionist.
The worse thing for a customer is to call a business and there is no answer or the phone calls goes to voicemail. Most of the time this is a lead loss. As businesses we work so hard to promote our services and we need to be there for the client when they decide to reach out. Also we are often on the phone already with other customers or busy with other work, so having the phone calls answered by someone else helps us juggle things … (it) allows the staff to prioritise their time so that when they are returning the call they can dedicate their full attention to this particular customer.
My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realised it’s not my own reception. They are also good at stopping telemarketers. For the core purpose of answering calls professionally, giving a good first impression and accurately taking messages, five stars.
Initially we engaged a receptionist but soon realised that outsourcing this role was far more cost-effective and less problematic. It’s such a bonus to be free of staffing headaches, such as when they call in sick … there is always someone available to answer calls.
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