Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster with an interactive voice response (IVR) solution.


Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists. 

Our Interactive Voice Response (IVR) systems offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)
£5

per month

Plus £0.10/minute for calls

1-5 menu options

Setup £80

Enquire now
Bundled IVR (with live call answering)
£5

per month

Plus live call answering plan

1-5 menu options

Setup £80

Enquire now
Additional IVR menu options
£7.50

per month extra

Per addition 1-5 menu options

Plus £0.10/minute for calls (if not bundled with live call answering service) and additional £49 setup

Enquire now

* Plus VAT. Refer to Terms & Conditions.


How it works

Bundle the following services together

+ Phone numbers

Add additional local numbers or a national 0800 freephone number to the free local number you receive with your live call answering package.

+ Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.

+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are missed.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, in addition to the United Kingdom, we offer virtual reception services and other business solutions in Australia, New Zealand and the United States. We also service some parts of Europe and Canada.

Please contact us for more information on our international services.

ReceptionHQ’s operations launched in the United Kingdom in 2011, eight years after parent company OfficeHQ was founded in Australia and found years after its first international expansion (into the United States). We’ve been helping UK businesses thrive ever since and ReceptionHQ has subsequently also expanded into New Zealand.

What our customers love

We don’t have to worry about missed calls or the impact of this on our day-to-day business.
Lainton Services
I have complete confidence in ReceptionHQ answering and transferring all our calls. I know they will be answered professionally.
Salon Aquaflow
We chose ReceptionHQ initially as they were able to source a telephone number that matched the district our office is based in.
Kabo Creative Limited
It’s extremely reassuring knowing we’ll never miss an important call or potential appointment, and at a very affordable price.
We Clean Any Home
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists

Trusted by more than 25,000 businesses across various industries


Find out more

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Want to try our call answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with UK-based receptionists able to take messages and transfer calls based on your availability settings.

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