Once you submit the form above for your 7-day virtual receptionist free trial, using your genuine mobile phone number and email address, you’ll choose the phone number that you will divert your regular business phone or mobile phone number to. You’ll then receive a notification via SMS from ReceptionHQ with a PIN. Once you activate your trial with the PIN, simply divert your regular business phone or mobile number to your chosen diversion number for your answering service and check your email for further instructions.
We answer your calls
Once you’ve activated your trial and diverted your number, our virtual receptionists will start answering calls in your business name between 8am and 6pm on weekdays for the duration of your trial. As per our standard MyReceptionist service, we’ll take messages and instantly send them via email or SMS depending on your preference, plus transfer calls when your availability permits.
View calls any time
You’ll be able to log in to your client portal or app at any time to view your call log. You’ll have the option of upgrading to a paid service at any time – choosing between MessageExpress, MyReceptionist, MyAssistant or MyDiary services – plus extending live call answering to 24/7 or including more message recipient and transfer contacts as you require.
Why should I get a live call answering service?
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Where is ReceptionHQ based?
ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.
ReceptionHQ receptionists are on-shore and based in the UK, so important details such as language, accents and tone naturally complement your business. While the majority of calls during standard office hours are answered locally by these UK-based receptionists, our team in Australia answers after-hours calls to provide 24/7 coverage for businesses that need it and also assisting during periods of peak demand.
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
How do I forward my calls to ReceptionHQ?
Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:
Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).
MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.
How does the MyReceptionist service work?
When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to. When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested. With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.
When can I start using the call answering service and how long does it take to set up?
Set up can take as little as a few minutes. For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you. Either way, it only takes a few minutes to get started. Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.
If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms. Please contact us to find out more.
Is the live call answering free trial really free?
The live call answering free trial is based on the MyReceptionist service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.
Do I receive a local telephone number with my subscription?
Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for. If you have an existing phone number, simply forward your calls to the number we provide. Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer. We’ll answer as many or as few calls as you need.
We already have a phone number. Does that matter?
Not at all. Most clients already have an existing phone number which they want to continue advertising. If you already have a number, simply forward calls from your existing phone number to the unique number we provide. We can work with any existing scenario, just ask.
Trusted by more than 25,000 businesses across various industries
We don’t have to worry about missed calls or the impact of this on our day-to-day business.
I have complete confidence in ReceptionHQ answering and transferring all our calls. I know they will be answered professionally.
We chose ReceptionHQ initially as they were able to source a telephone number that matched the district our office is based in.
It’s extremely reassuring knowing we’ll never miss an important call or potential appointment, and at a very affordable price.
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
The service was super easy to set up and costs a fraction of what it would to hire a receptionist.
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