Virtual reception services for medical practices & healthcare providers
From booking appointments to triaging emergencies, we look after your calls in a courteous and confidential manner so you can look after your patients.
In-depth experience in providing patients with the utmost care over the phone
24/7 healthcare receptionists
Weekends, after-hours, bank holidays … we’ll look after your patients 24/7, whenever they call.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Appointment scheduling in your tools
We use your practice management software to schedule your patients’ appointments in available timeslots.
Patient intake assistance
We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.
Knowledgeable team
Our appointments specialists can field inquiries on referral requirements and cancellation policies.
Emergency call triaging
We can screen calls using custom scripts, then follow your protocols for urgent and non-urgent matters.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Built for the demands of
healthcare & medical
Always available for your patients
Patients calling a healthcare or medical practice are often anxious, unwell or dealing with an urgent situation.
When your reception team is busy, on a break or the practice is closed, an unanswered call is not just a missed appointment. It is a patient who feels let down. ReceptionHQ ensures every patient reaches a real person, whatever time they call.
We answer calls:
- During practice hours and outside of them
- When your reception team is busy or unavailable
- On weekends and bank holidays
- During staff absences, holidays and short staffed periods
No voicemail, no missed appointments, and no patient left without a professional response. 24/7 availability included as standard, with no after-hours surcharges.
A full front-of-hour service
Our receptionists work to your custom scripting and preferred processes, handling a wide range of patient calls on your behalf.
Depending on your plan, the level of support we provide can range from straightforward message taking through to appointment scheduling and patient enquiry handling.
Depending on your plan, we can:
- Take and deliver messages instantly by SMS or email
- Book, reschedule and cancel appointments
- Answer questions about your services and fees
- Capture patient details and triage call
- Screen and transfer calls to the right department
- Cover holidays and busy periods
Every call is handled with the care and professionalism your patients deserve.
Works with your tools
Our receptionists can usually work with the practice management platform your team already uses. There is no need to change your systems or processes, we work alongside the way your practice already operates.
We can assist your customers with:
- Appointment bookings and cancellations
- Patient enquiry capture and message delivery
- Practitioner availability and diary management
- Message delivery to the right person or team
No double-handling, no missed appointments, and no disruption to your existing workflows.
Built for the demands of
healthcare & medical
Always available for your patients
Patients calling your practice are often anxious or unwell. When your team is busy or the practice is closed, an unanswered call is a patient who feels let down. We make sure every caller reaches a real person.
We answer calls:
- During practice hours and outside of them
- When your reception team is busy or unavailable
- On weekends and bank holidays
- During staff absences, holidays and short-staffed periods
24/7 availability included as standard, with no after-hours surcharges.
A full front-of-house service
Our receptionists work to your custom scripting, handling patient calls with sensitivity and discretion in your practice name. Depending on your plan, support ranges from message taking through to appointment scheduling and patient enquiry handling.
Depending on your plan, we can:
- Take & deliver messages by SMS or email
- Book, reschedule and cancel appointments
- Provide service or fee information
- Capture patient details and triage call
- Screen & transfer calls to the right department
- Cover holidays and busy periods
Every call is handled with the care and professionalism your patients deserve.
Works with your tools
Our receptionists can usually work with the platform you already use, no need to change a thing.
We use your scheduling tools to manage:
- Appointment bookings and cancellations
- Patient enquiry capture and message delivery
- Practitioner availability and diary management
- Messages sent to the right person or team
No double-handling, no missed appointments, and no disruption to your existing workflows.
Stay in control of your reception
Stay in control of your reception
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real-time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus VAT. Refer to Terms & Conditions.
Our call answering solutions
Our call answering solutions
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Appointment scheduling
- Diary management
*Plus VAT. Refer to Terms & Conditions.
Ensure your patients always connect with a real person and receive the ultimate care
Whether you’re a medical centre, individual GP or specialist, dental practice, physiotherapy clinic, podiatrist, optician, audiologist, psychologist or any other healthcare provider, you can rest assured we’ll handle every call with empathy and complete confidentiality.
Complementary business solutions
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
Your tools are our tools
Our MyAssistant and MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure your patients always connect with a real person and receive the ultimate care
Whether you’re a medical centre, individual GP or specialist, dental practice, physiotherapy clinic, podiatrist, optician, audiologist, psychologist or any other healthcare provider, you can rest assured we’ll handle every call with empathy and complete confidentiality.
Complementary business solutions
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
What our customers love
What our
customers love
Trusted by more than healthcare providers
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.