WFH receptionist jobs available within the UK
Work remotely from your home office anywhere in the UK and help ReceptionHQ provide businesses of all sizes with virtual reception services.
The role
The role
Virtual Receptionist (Work from Home)
Virtual Receptionist (Work from Home)
Location: Anywhere in the United Kingdom
Location: Anywhere in the United Kingdom
Do you have what it takes to be a world-class Virtual Receptionist working remotely from your home office?
ReceptionHQ is a global multi-award winning company with a great culture. You may have already spoken to one of our receptionists at ReceptionHQ without realising it.
We handle calls on behalf of hundreds of businesses, providing that all-important human contact for customers. Our telephone answering service, includes message-taking and appointment scheduling, all built and delivered on a cloud-based platform serving clients globally.
We provide our clients with the professional image of a true receptionist experience … no more answering machines or unreliable voicemails. We keep costs to a minimum and save our clients time and money. As one of our Virtual Receptionists, you will be a vital cog in the ReceptionHQ model. Not only will you represent ReceptionHQ to our clients, but you will also be representing those clients too.
An exciting opportunity exists to join us working from the comfort of your home office.
The opportunity
- Training: To take place online.
- Hours: Full-time. Your shifts will be 7.5 hours long, between the hours of 9am and 5.30pm Monday to Friday.
- Salary: £25,932.66 per year, plus bonus.
- Commencement date: To be confirmed.
What we will provide
- A competitive base salary.
- Flexible working arrangements (with consultation).
- 25 days’ paid holiday, plus 8 Bank Holidays.
- Online initial training and ongoing up skilling to enhance your career.
- In times of need, access to our Employee Assistance Program.
- Ongoing coaching and development.
- Monthly one-on-ones.
- Quarterly team meetings.
- Social events.
What you will be doing
- Professionally handling inbound calls for our clients.
- Promptly and efficiently taking and relaying messages to clients, whilst providing a positive firm image of the company.
- Offering a warm phone presence, generally smiling and being friendly and helpful.
- Remaining aligned to our culture and company values.
Attributes you must possess
- Someone with prior experience working in a busy contact centre or receptionist setting, such as medical reception, would be highly regarded.
- Excellent speaking voice and telephone manner, common sense (and lots of it!) A sense of humour and a resilient nature always helps.
- Intermediate to advanced PC skills and experience with online technologies eg Office 365, Microsoft Teams and eLearning platforms, is essential.
- Minimum typing speed of 45 words per minute.
- Attention to detail and accuracy (sound spelling skills).
- Desire for ongoing learning.
- Adapt and adjust to changing work environments.
- Reliable team player with a helpful and positive attitude.
- Take pride in the quality of your work in providing a positive client experience.
What you will need:
- Safe, quiet and private designated workspace (desk or table), free of distractions.
- Designated office chair.
- Adequate lighting
Equipment requirements:
- A computer with internal or external webcam capability.
- Operating System: Minimum Windows 10 (ability o update to Windows 11) or Mac Big Sur
- Browser: Up-to-date version of Google Chrome
- CPU specifications: Intel i5 or Ryzen 5
- RAM: 8GB
- Monitor Specification: Minimum screen size of 19 inches diagonally
- Screen Resolution: Minimum 1920 x 1080
- Headset: Company-supplied headset needs to be able to connect into a computer via a USB or a microphone jack
- Ability to obtain a landline number from your ISP
Internet requirements:
- Home standard Broadband is minimum requirement.
- Hard-wired connection to your modem/router.
If you feel that you have the required attributes and you live in the UK, we’d love to hear from you! Applications must include your CV and a separate cover letter.
If you feel that you have the required attributes and you live in the UK, we’d love to hear from you! Applications must include your CV and a separate cover letter.
Apply now
If you’re based in the United Kingdom and interested in one of our receptionist positions, please submit your application today by uploading your cover letter and CV.
Please note: We don’t currently offer receptionist positions to those living outside the UK.
Please note: We don’t currently offer receptionist positions to those living outside the UK.
What’s it like working at ReceptionHQ?
What’s it like working at ReceptionHQ?
Training & career development
We make training a priority, with newly employed receptionists completing a three-week induction and then buddying up with another receptionist. We also embrace continuous learning and celebrate adaption, with regular opportunities to move into new roles.
Inclusive & supportive culture
One-on-one meetings with managers or buddies, goal setting to support your growth and celebration of achievements are all part of the ReceptionHQ culture. This includes monthly, quarterly and annual awards recognising those role-modelling our values.
Connected & engaged workforce
We encourage positive interactions between team members, who actively show appreciation for colleagues and form valuable personal connections via Wooboard, plus share their voice through feedback tools and regular employee surveys.