Trades & construction answering service

On plans that include appointment scheduling, our receptionists can work with your existing job management or scheduling tools to book appointments directly.  There’s no need to change your current systems or processes.

ReceptionHQ is based in Basingstoke, Hampshire, and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Yes, ReceptionHQ works well for sole traders.  Many of our clients are one-person businesses who want to handle calls professionally without the expense of hiring staff.  Plans start from a low monthly cost, so you only pay for what you need.

Yes.  We have receptionists available around-the-clock and 24/7 coverage is included as standard on any ReceptionHQ live call answering plan subscription, without any after-hours surcharges.

Whether your calls come in during UK business hours (9:00am to 5:30pm Monday to Friday) or out-of-hours, there is no extra cost.

If you opt out of after-hours call answering, our receptionists will answer your calls only between 9:00am and 5:30pm on weekdays; outside of these standard business hours, including weekends and bank holidays, calls will then go to voicemail and your voicemail message recordings will be emailed to you free of charge.

Yes.  On MyAssistant or MyDiary plans, our receptionists can follow your instructions to assess call urgency and route genuine emergencies accordingly, such as transferring the call to your on-call engineer only after call-out fees have been accepted.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

Yes, you can forward any landline, mobile number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.