A reliable 24/7 plumber answering service
From taking messages and answering basic customer queries, to triaging calls as urgent or non-urgent and ensuring callout fees are accepted before you’re disturbed after-hours, we have the solution you need in a plumber answering service.
Ensure customers can speak to someone at any hour, without being needlessly disturbed during the night
24/7 answering service
After-hours, weekends and bank holidays … we answer every call so you never miss a booking.
UK receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Quote/job scheduling
Appointment bookings, cancellations and general diary management – in the tool of your choice.
Mobile-optimised portal
Our online portal enables you to manage your service anywhere, any time, on desktop, laptop or mobile.
How your plumbing answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Why plumbers choose ReceptionHQ
Never miss a job when you’re on the tools
From ageing Victorian pipework in period properties to hard water damage across the South East and frozen pipes during cold snaps in Scotland and northern England, UK plumbers deal with a uniquely varied range of callouts. When you’re on site dealing with any of these, answering every call simply isn’t possible. But customers who reach voicemail don’t wait, they call the next plumber on their list.
We handle calls for:
- New job and plumbing repair enquiries
- Service and maintenance bookings
- Burst pipe and urgent breakdown requests
- Quote follow-ups and callbacks
Every call is answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Urgent calls handled with the right scripting
Not every call that comes in out of hours is a genuine emergency, and not every urgent situation should wait until morning. Our receptionists are available 24/7, including weekends and bank holidays, following your custom call scripting to assess the urgency of each call accurately, collect the right details and ensure the appropriate action is taken every time.
Our call handling process can include:
- Custom scripting to assess and categorise call urgency
- Urgent notifications sent directly to your on-call staff
- Collection of key details including location, fault type and contact details
- Clear communication to callers on next steps and expected response times
- Available 24/7 including weekends and bank holidays
We work to your preferred process and priorities, so every call is handled the right way, every time.
Book directly into your preferred tool
Our receptionists work with whatever platform your business already uses. There is no need to change your systems or processes, we slot in alongside the way your team already operates.
We use your scheduling tools to manage:
- Service call and repair bookings
- Installation and quote appointments
- Maintenance scheduling and recurring jobs
- Cancellations, reschedules and diary updates
No double-handling, no back-and-forth with customers, and no missed bookings.
Why plumbing businesses choose ReceptionHQ
Never miss a job when you’re on the tools
From Victorian pipework to hard water damage and frozen pipes in winter, UK plumbers face a uniquely varied range of callouts. Customers who reach voicemail don’t wait, they call the next plumber on their list.
We handle calls for:
- New job and plumbing repair enquiries
- Service and maintenance bookings
- Burst pipe and urgent breakdown requests
- Quote follow-ups and callbacks
Every call is answered by a real person, with job details captured accurately so you can prioritize callbacks when you’re free.
Urgent calls handled with the right scripting
Our receptionists are available 24/7, including weekends and bank holidays, following your custom scripting to assess each call accurately and ensure the right action is taken every time.
Our call handling process includes:
- Custom scripting to assess and categorise call urgency
- Urgent notifications sent directly to your on-call staff
- Collection of key details including location, fault type and contact details
- Clear communication to callers on next steps and response times
- Available 24/7 including weekends and bank holidays
We work to your preferred process and priorities, ensuring urgent situations are always handled with the appropriate level of care.
Books into your preferred tool
We work with whatever platform you already use, no need to change a thing.
We use your scheduling tools to manage:
- New job and quote appointments
- Service and repair call bookings
- Maintenance scheduling and recurring visits
- Cancellations, reschedules and diary updates
Stay in control of your reception
Stay in control of your reception
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real-time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus VAT. Refer to Terms & Conditions.
Our call answering solutions
Our call answering solutions
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Appointment scheduling
- Diary management
*Plus VAT. Refer to Terms & Conditions.
Job scheduling handled for you
We’ll use your preferred tool to schedule quotes or jobs and manage your calendar.
Have us handle your calls and stop leaking opportunities
Many plumbers struggle with answering the phone while working on the tools. It’s not always possible when you’re dealing with a burst pipe or knee-deep unblocking a drain!
But missing calls can quickly lead to lost opportunities. There’s nothing more frustrating to customers than a phone ringing out or going to voicemail. Often they’ll simply phone your competitors instead.
Our team of professional receptionists can answer your calls, answer basic questions about your services, determine the level of urgency, take accurate messages or, when it’s an after-hours emergency, have customers accept call-out fees before disturbing you.
Stop leaking opportunities and become flush with success
When you’re knee-deep unblocking a drain or dealing with a burst pipe, answering the phone simply isn’t possible. But customers who reach voicemail rarely wait, they call your competitors instead.
Our professional receptionists answer your calls, handle basic service enquiries, determine the level of urgency and take accurate messages. For after-hours emergencies, we ensure customers accept call-out fees before we escalate to you.
Bundle your plumber answering service
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you, both for convenience and to ensure no important communications are ever missed.
What our customers say on Google
Trusted by tradesmen throughout the UK
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.
Every call answered, every opportunity captured
The UK plumbing industry is highly competitive, with customers having multiple options at their fingertips. The business that answers first is almost always the one that gets the job.
For sole traders and small teams dealing with the full range of day-to-day plumbing work, managing inbound calls while staying on top of the job in hand is incredibly difficult without dedicated reception support.
A market where first response wins
The UK plumbing industry is highly fragmented, meaning plumbers must compete on price, availability, timeliness and customer service. A missed call during a drain unblock or a pipe repair is rarely just an inconvenience, it is a lost opportunity that goes straight to the next business on the list.
With ReceptionHQ answering on your behalf around the clock, every enquiry is captured and handled professionally regardless of what you are working on or what time the call comes in.
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Stay on the job. We’ll keep answering.
Whether you’re dealing with a burst pipe in a Victorian terrace, clearing a blocked drain in a commercial property or repairing central heating across multiple sites, answering every inbound call simply is not possible. But customers who reach voicemail don’t wait, particularly when they are dealing with an urgent situation. ReceptionHQ answers in your business name, captures every job detail accurately and delivers your messages instantly so you can follow up between jobs without losing a single lead.
The first plumber to answer their call and capture their details professionally is almost always the one who gets the job.
After-hours and urgent call handling
Plumbing emergencies don’t keep business hours. A burst pipe overnight, a failed central heating system during a cold snap across northern England or Scotland, or a blocked drain at a commercial property outside of office hours can all generate urgent calls at any hour.
Our receptionists are available 24/7, including weekends and bank holidays, following your custom scripting to assess the urgency of every call, communicate clearly with the caller about next steps and send urgent notifications directly to your on-call plumber when the situation requires immediate attention.
Stay on the job. We’ll keep answering.
Whether you’re dealing with a burst pipe in a Victorian terrace, clearing a blocked drain in a commercial property or repairing central heating across multiple sites, answering every inbound call simply is not possible. But customers who reach voicemail don’t wait, particularly when they are dealing with an urgent situation. ReceptionHQ answers in your business name, captures every job detail accurately and delivers your messages instantly so you can follow up between jobs without losing a single lead.
The first plumber to answer their call and capture their details professionally is almost always the one who gets the job.
After-hours and urgent call handling
Plumbing emergencies don’t keep business hours. A burst pipe overnight, a failed central heating system during a cold snap across northern England or Scotland, or a blocked drain at a commercial property outside of office hours can all generate urgent calls at any hour.
Our receptionists are available 24/7, including weekends and bank holidays, following your custom scripting to assess the urgency of every call, communicate clearly with the caller about next steps and send urgent notifications directly to your on-call plumber when the situation requires immediate attention.
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Accurate job details every call
When a customer calls about a plumbing issue, the details matter. Our receptionists can be briefed on exactly what information to collect at the point of first contact, including property type, fault description, location and preferred contact details, ensuring your team has everything they need to respond efficiently and quote accurately without having to follow up for missing information.
For hard water areas across the South East where limescale damage is a common issue, we can collect the specific details your team needs to assess the job before attending.
A cost-effective alternative to hiring reception staff
ReceptionHQ offers flexible monthly plans based on either calls or minutes, each with an included amount per month to suit your typical call volume. As your business grows or your needs change seasonally, you can scale your plan up or down accordingly.
Many plumbing businesses choose a higher tier plan during the winter months when burst pipes and heating failures drive a surge in call volume, and adjust back during quieter periods, giving them professional call handling when they need it most without the fixed cost of additional headcount year-round.
Start your 7-day call answering free trial
Start your 7-day call answering free trial
Fill out the form and have our team start answering your calls within minutes.
- Instant Service Activation
- No Credit Card Required
- Professional Receptionists
- 25,000+ Happy Customers
- Plans From £15 Per Month Post-Trial
- No Lock-In Contracts
Your virtual reception free trial will be based on our ReceptionistPlus service, the most popular of our range of call answering solutions.
By starting a free trial, you are agreeing to the Terms & Conditions.
By starting a free trial, you are agreeing to the Terms & Conditions.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.