An answering service for solicitors and law firms
Whether you’re a sole practitioner or managing a large firm, it’s vital to ensure your phone calls are always answered … even if you’re in court or it’s the early hours.
Highly professional & quality-monitored telephone answering for the legal sector
24/7 legal receptionists
Weekends, after-hours, bank holidays … we answer every call so you never miss a client opportunity.
New client intake
With so many different types of law, we qualify your leads to ensure you only spend time on relevant enquiries.
Appointment bookings
We seamlessly schedule appointments into your existing calendar or input them into your legal practice’s CRM.
Access to call logs & messages
Complete visibility of call logs, transfers and messages means the perfect audit trail in your real-time client portal.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Class action or campaign numbers
Dedicated phone numbers to track campaigns or manage high-volume class action enquiries.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Everything your firm needs
to stay responsive
Available when your team isn’t
Legal matters rarely follow office hours. Whether it is a prospective client making an initial enquiry, an existing client seeking an urgent update or a time-sensitive call that needs to reach the right solicitor quickly, every caller expects to speak to a real person.
When your team is in court, in a client meeting or simply unavailable, ReceptionHQ ensures no call goes unanswered.
We answer calls:
- During business hours and outside of them
- When your team is in court, client meetings or unavailable
- On weekends and bank holidays
- When your practice is closed for holiday or staff absences
No voicemail, no missed opportunities, and no client left without a professional response. 24/7 availability, with no after-hours surcharges.
A full front-of-house service
Our receptionists work to your custom scripting and preferred processes, giving every caller a professional and discreet experience that reflects the standard of your firm.
Depending on your plan, the level of support we provide can range from straightforward message taking through to more detailed call handling including client intake and matter enquiries.
Depending on your plan, we can:
- Take and deliver messages instantly by SMS or email
- Capture new client enquiry details for easy follow-up
- Log maintenance and repair requests accurately
- Transfer calls to the right solicitor or department
- Cover holidays, court dates and busy periods
Every interaction is handled with the professionalism and discretion your clients expect.
Works with your tools
Our receptionists can usually work with the platform your practice already uses. There is no need to change your systems or processes, we work alongside the way your team already operates.
We can assist your customers with:
- New client enquiry capture and matter logging
- Client consultation and meeting scheduling
- Callback and follow-up scheduling
- Message delivery to the right solicitor or department
No double-handling, no missed calls, and no disruption to your existing workflows.
Everything your firm needs
to stay responsive
Always available for your clients
Legal matters do not follow office hours. When your team is in court or unavailable, every unanswered call risks losing a client to another firm. We make sure every caller reaches a real person.
We answer calls:
- During business hours and outside of them
- When your team is in court, client meetings or unavailable
- On weekends and bank holidays
- When your practice is closed for holiday or staff absences
No voicemail, no missed opportunities, and no client left without a professional response. 24/7 availability, with no after-hours surcharges.
A full front-of-house service
Our receptionists work to your custom scripting and processes, handling calls with professionalism and discretion in your firm name. Depending on your plan, support ranges from straightforward message taking through to client intake and consultation scheduling.
Depending on your plan, we can:
- Take and deliver messages instantly by SMS or email
- Capture new client enquiry details for easy follow-up
- Log maintenance and repair requests accurately
- Transfer calls to the right solicitor or department
- Cover holidays, court dates and busy periods
Every interaction is handled professionally and in your practice name.
Works with your tools
Our receptionists can usually work with the platform your agency already uses, no need to change a thing.
We use your existing tools to manage:
- New client enquiry capture and matter logging
- Client consultation and meeting scheduling
- Callback and follow-up scheduling
- Message delivery to the right solicitor or department
No double-handling, no missed calls, and no disruption to your existing workflows.
Stay in control of your reception
Stay in control of your reception
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real-time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus VAT. Refer to Terms & Conditions.
Our call answering solutions
Our call answering solutions
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Appointment scheduling
- Diary management
*Plus VAT. Refer to Terms & Conditions.
Ensure you never miss an important call with a 24/7 legal answering service
Legal matters are often stressful, so it’s important your clients always speak to a real person.
Regardless of your area of practice – criminal law, corporate law, employment law, family law, probate law, conveyancing or anything else – you can rest assured we’ll handle every call with the professional courtesy your clients would expect.
You can even have us screen calls or have after-hours calls handled differently, such as prioritising call from a judge or from jail.Connect with more sellers and landlords. Book more property appraisal appointments. Schedule more viewings. And, if you’re a property management company, ensure occupiers can always reach someone when there’s an after-hours emergency.
Bundle your legal answering service
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
Your tools are our tools
We integrate seamlessly with your current systems, with our MyAssistant and MyDiary call answering services using your preferred calendar, booking system or CRM to schedule appointments and add new clients.
Ensure you never miss an important call with a 24/7 legal answering service
Legal matters are often stressful, so it’s important your clients always speak to a real person.
Regardless of your area of practice – criminal law, corporate law, employment law, family law, probate law, conveyancing or anything else – you can rest assured we’ll handle every call with the professional courtesy your clients would expect.
You can even have us screen calls or have after-hours calls handled differently, such as prioritising call from a judge or from jail.
Complementary business solutions
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
What our customers love
What our
customers love
Trusted by more than 300 solicitors and law firms
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.