Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.
Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.
Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.
Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.
Yes. We have receptionists available around-the-clock and 24/7 coverage is included as standard on any ReceptionHQ live call answering plan subscription, without any after-hours surcharges.
Whether your calls come in during UK business hours (9:00am to 5:30pm Monday to Friday) or out-of-hours, there is no extra cost.
If you opt out of after-hours call answering, our receptionists will answer your calls only between 9:00am and 5:30pm on weekdays; outside of these standard business hours, including weekends and bank holidays, calls will then go to voicemail and your voicemail message recordings will be emailed to you free of charge.
Yes, you can forward any landline, mobile number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.
If your business would benefit from multiple numbers or an 0800 freephone number, you can add these for an additional cost. Please note, if you wish to port out your number at any stage in the future, this can only be done with freephone numbers.
Yes. ReceptionHQ can provide you with a local number for where you are based and, if you require it, we can also provide multiple numbers in different area codes. Advertising local numbers in additional cities or counties can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a 0800 freephone number. Contact us to find out more.
ReceptionHQ’s operations launched in the United Kingdom in 2011, eight years after parent company OfficeHQ was founded in Australia and found years after its first international expansion (into the United States). We’ve been helping UK businesses thrive ever since and ReceptionHQ has subsequently also expanded into New Zealand.
