Where is ReceptionHQ based?
ReceptionHQ is based in Basingstoke, Hampshire, and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.
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Do you provide international services?
Yes, in addition to the United Kingdom, we offer virtual reception services and other business solutions in Australia, New Zealand and the United States. We also service some parts of Europe and Canada.
Please contact us for more information on our international services.
I’ve forgotten my email address – how do I login?
The email address to login to your client portal or mobile application is usually the same as your ReceptionHQ billing email address. Please try entering the email address used for your ReceptionHQ invoices and if you’re still unable to login, please contact our friendly customer service team at support@receptionhq.co.uk.
Can your call answering service integrate with my business software?
Yes, your tools are our tools. Our receptionists can take messages and book appointments in the business software you already use, including calendars and appointment scheduling tools, practice management software, customer support platforms, collaboration tools and CRMs or webforms for lead submission. Please see the list of tools we currently support.
Is Fax to Email a standalone service?
Yes. Fax to Email is able to be purchased standalone or it can be bundled with a live call answering or virtual address service.
Can I send faxes with my Fax to Email service?
No. The Fax to Email service can only be used to receive faxes, not send them.
Do I need a fax machine to use Fax to Email?
No. The Fax to Email service doesn’t require a fax machine or fax line to work. Simply use the unique number provided by ReceptionHQ or forward your existing number to us and you’ll instantly start receiving faxes via email.
Can I keep my existing fax number?
Yes. Simply forward your existing fax number to the virtual fax number ReceptionHQ provides. Once forwarded, your faxes be emailed to you as pdf or tiff file attachments.
What are the benefits of receiving faxes by email?
Receiving faxes by email allows you to reduce paper usage, improve privacy, store received faxes electronically, receive multiple faxes concurrently and reduce costs. With Fax to Email, you no longer require a dedicated fax machine to receive your inbound faxes.
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