Can I sign up for a live call answering service only?
Yes. You can subscribe just to live call answering plan or you can bundle with a phone number, voicemail-to-email or IVR service.
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Can I cancel my service at any time with no fees?
Yes. We don’t have a minimum contract term and you may cancel your service at any time without penalty. We simply ask for you to let us know three days prior to your billing renewal date. If you want to keep your account available, but stop using it for a while, we also have a pause option. Just speak to our friendly team for more information.
Are there any set up fees?
There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.
Why should I get a live call answering service?
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Do you offer national freephone 0800 numbers?
Yes, we can instantly add a 0800 freephone number to your account, which gives you a national presence and allows callers to contact you at no charge. For these specialty numbers, you’ll be provided with a list of available numbers to choose from, as we understand it’s an important decision and you’ll want to keep your national number for the life of your business.
Can email or text messages be sent to multiple recipients?
Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice. We can also attempt to transfer calls to multiple people in sequential order. How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.
If a caller asks the receptionist a question, can they answer it?
Yes, our receptionists are able to answer basic questions, such as enquiries about your street address, postal address, directions to your premises, your website location, what services you offer and your business hours. If you need receptionists to answer a broader range of questions, the MyAssistant or MyDiary plan may better suit your needs.
Can I sign-up for short-term call answering, eg. a day, week or month?
Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.
If you prefer to use our service seasonally, you can take advantage of our pause package.
Can your receptionists transfer calls to staff members?
Yes. You can list all staff or departments on your account and provide different availability settings for each. When your staff are listed as available, our receptionists will attempt to warm transfer the call to them. This means, the receptionist will call your staff member, advise who is on the line and if accepted, transfer the call. If your staff member is unavailable, the receptionist will simply let the caller know, take a message and send it instantly. You are able to update staff details, availability and message settings instantly via the ReceptionHQ online client portal or mobile application.
Call transfer capability is available on MyReceptionist, MyAssistant and MyDiary plans.
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