Yes. On MyAssistant or MyDiary plans, our receptionists can follow your instructions to assess call urgency and route genuine emergencies accordingly, such as transferring the call to your on-call engineer only after call-out fees have been accepted.
On plans that include appointment scheduling, our receptionists can work with your existing job management or scheduling tools to book appointments directly. There’s no need to change your current systems or processes.
Yes, ReceptionHQ works well for sole traders. Many of our clients are one-person businesses who want to handle calls professionally without the expense of hiring staff. Plans start from a low monthly cost, so you only pay for what you need.
Absolutely. When you’re on a job and can’t answer the phone, our receptionists capture the caller’s details and reason for their call. Depending on your plan, we can capture 3 pieces of information, up to 5 details or unlimited details, such as the nature of the work required and any other information you specify. You’ll receive the message instantly so you can follow up when it’s convenient.
We can follow your instructions to triage tenant emergencies outside your standard business hours. Depending on your preferences, we can message the relevant team member, transfer the call to your on-call contact or provide callers with guidance on the next steps.
Callers simply experience a professional, friendly receptionist answering in your agency name. We don’t disclose that we’re a third-party service, unless you prefer us to do so if asked directly, and our receptionists follow your preferred greeting and instructions on every call.
Yes. When a prospective client calls about a valuation or a new instruction, our receptionists capture their details, qualify the enquiry and send the information to you instantly by email or SMS. This prevents leads being lost to voicemail hang-ups.
Yes, on plans that include appointment scheduling, our receptionists can access your calendar and book viewings, valuations and client meetings directly. We work with the tools your agency already uses, so there’s no need to change your existing systems.
Yes. Depending on your plan, we can follow your instructions to treat different caller types in the way that suits your agency. Whether a buyer is enquiring about a listing, a prospective seller is calling about a valuation, a landlord wants to discuss their portfolio or a tenant has a maintenance request, our receptionists follow your preferred process for each situation.
