Archives: FAQs

What is a telephone answering service?

A telephone answering service is an outsourced service where professional receptionists answer calls on behalf of your business. Instead of going to voicemail or ringing out, your calls are answered live by a real person who greets callers in your company name, then takes messages, transfers calls or books appointments exactly as you’d like. With ReceptionHQ, our phone answering services feature friendly, UK-based receptionists, so callers feel as though they’re speaking to someone in your own office.

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Can your receptionists assist with guest pre-arrival or check-in queries?

Yes. We can answer common guest questions about check-in times, directions, parking, facilities and more, based on the information you provide during setup. More complex queries can be transferred to the right person or sent as a message for your team to follow up.

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Can you manage calls for multiple properties or locations?

Yes, whether you have a single phone number or a specific number for each location. We answer in your business name, following your instructions and preferred processes.

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Can your receptionists take reservations and booking enquiries?

Yes. Our receptionists can handle booking enquiries for hotels, accommodation, restaurants, tours and other experiences. Depending on your plan, this can include checking availability and taking reservations within your existing tools.

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What information will my receptionist give callers about my business?

That’s entirely up to you. During your account setup, you tell us what greeting we should use and, depending on your plan, how you’d like calls handled – from information we share to the details you’d like us to collect from callers. The aim is to provide a consistent experience that feels like a natural extension of your team.

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How much does a call answering service cost for a small business?

Plans start from as little as £15 per month, making professional call answering accessible even for the smallest businesses. Pricing is based on the number of calls or minutes included in your chosen plan, and because there are no long-term contracts, you can adjust as your needs change.

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Can I use ReceptionHQ to cover staff absence or holidays?

Yes. You can use our service on a short-term basis to cover holidays, sick leave or particularly busy periods – there’s no need for a long-term commitment. This makes it straightforward to maintain your usual level of service even when your team is short-staffed.

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Will callers know they’re not speaking to someone on my team?

No. Our receptionists answer in your business name using your preferred greeting, so callers experience a seamless, professional service. We don’t disclose that we’re a third-party provider, unless you prefer us to do so if asked directly, and every call is handled in a way that reflects your brand.

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Is ReceptionHQ a good option for sole traders?

Yes. ReceptionHQ is used by many sole traders across the UK who want to handle calls professionally without the cost of hiring staff. If you’re with a client, working on-site or simply unavailable, our receptionists make sure your callers reach a real person rather than voicemail.

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