If you select one of our MyDiary plans, we can book appointments according to your instructions and support your firm’s scheduling process. Alternatively, we can take appointment requests and pass the details to the appropriate team member. The setup can be tailored to your preferred process and the scheduling tools you already use.
Yes, on any plan other than MessageExpress (which is limited to messages for a single contact or team). We can use your call-handling instructions to identify the relevant solicitor, fee earner, department or practice area and route calls accordingly. Where a transfer isn’t appropriate or the relevant person is unavailable, we can take a message and send the details to your nominated contact.
Yes, depending on your plan. We can follow your firm’s intake script to collect relevant information from prospective clients, such as their contact details, the type of legal assistance they’re seeking and other details you’ve specified. This helps your team assess enquiries and decide on appropriate next steps. Your instructions determine what information we collect and how enquiries are routed.
Solicitors and fee earners need uninterrupted time to work on matters, meet clients and prepare for hearings, but prospective clients still expect their calls to be answered professionally. ReceptionHQ’s receptionists can answer in your firm’s name, capture new enquiries, take messages and, depending on your plan, transfer selected calls according to your instructions. This helps your team stay focused while giving callers a professional first point of contact.
Yes. 24/7 call answering is included as standard on ReceptionHQ live call answering plans, with no after-hours surcharge – including evenings, weekends and bank holidays. This is useful for trades businesses receiving urgent breakdown requests or customers who can only call outside normal working hours. If you’d prefer, you can opt out of after-hours answering, in which case calls outside 9:00am to 5:30pm on weekdays go to voicemail and the recordings are emailed to you.
Yes. On MyAssistant or MyDiary plans, we can follow your call-handling instructions to identify urgent requests, collect relevant details and escalate calls to the appropriate person, such as your on-call engineer. You can also specify how emergency call-outs should be handled, including quoting call-out fees where required. This helps you manage urgent enquiries even when you’re unavailable to answer the phone yourself.
Yes. Our receptionists can collect details such as the caller’s name, contact number, job location and a description of the work required. How much information they can collect depends on your plan – 3 details on MessageExpress, up to 5 on MyReceptionist and unlimited details on MyAssistant and MyDiary. We can also follow your instructions for quote enquiries and callbacks, helping you prioritise opportunities and follow up when you’re available.
Yes. You can divert all your calls to ReceptionHQ or set up call diversion so calls come to us only when you’re busy or can’t answer. Our receptionists follow your preferred greeting and instructions, and you receive messages with the details you need to return calls and arrange the next steps.
When you’re on-site, on the tools or driving between jobs, answering the phone isn’t always practical. ReceptionHQ’s receptionists can answer calls in your business name, capture new job enquiries, take messages and, depending on your plan, transfer selected calls according to your instructions. That means you can stay focused on the job while keeping in touch with potential customers.
