ReceptionHQ plans start from £15 a month, with the price depending on the service level and call volume you need. We’re one of the few UK providers to offer both per-call and per-minute pricing – and our per-minute plans are billed by the second rather than rounded up, so you only pay for the time you actually use. There’s no lock-in contract and no after-hours surcharge. You can compare plans on our pricing page or try the service free for 7 days.
A telephone answering service is an outsourced service where professional receptionists answer calls on behalf of your business. Instead of going to voicemail or ringing out, your calls are answered live by a real person who greets callers in your company name, then takes messages, transfers calls or books appointments exactly as you’d like. With ReceptionHQ, our phone answering services feature friendly, UK-based receptionists, so callers feel as though they’re speaking to someone in your own office.
Yes. We can answer common guest questions about check-in times, directions, parking, facilities and more, based on the information you provide during setup. More complex queries can be transferred to the right person or sent as a message for your team to follow up.
Yes, whether you have a single phone number or a specific number for each location. We answer in your business name, following your instructions and preferred processes.
Yes. Our receptionists can handle booking enquiries for hotels, accommodation, restaurants, tours and other experiences. Depending on your plan, this can include checking availability and taking reservations within your existing tools.
That’s entirely up to you. During your account setup, you tell us what greeting we should use and, depending on your plan, how you’d like calls handled – from information we share to the details you’d like us to collect from callers. The aim is to provide a consistent experience that feels like a natural extension of your team.
Plans start from as little as £15 per month, making professional call answering accessible even for the smallest businesses. Pricing is based on the number of calls or minutes included in your chosen plan, and because there are no lock-in contracts, you can adjust as your needs change.
Yes. You can use our service on a short-term basis to cover holidays, sick leave or particularly busy periods – there’s no need for a long-term commitment. This makes it straightforward to maintain your usual level of service even when your team is short-staffed.
No. Our receptionists answer in your business name using your preferred greeting, so callers experience a seamless, professional service. We don’t disclose that we’re a third-party provider, unless you prefer us to do so if asked directly, and every call is handled in a way that reflects your brand.
