No. ReceptionHQ’s live call answering plans are month-to-month, with no minimum term and no cancellation fees. If you decide to cancel, we simply ask you to let us know three days before your billing renewal date.
ReceptionHQ offers flexible options to suit different budgets and call volumes, with plans starting from £15 per month plus VAT. Pricing is based on the number of calls or minutes included in your chosen plan, with both per-call and per-minute options available, and there’s no after-hours surcharge. You can monitor usage through the client portal or mobile app to help manage costs. The best plan for you depends on how many calls you receive and how you’d like them handled – our team can help you work that out.
Yes. We have receptionists available around the clock and 24/7 coverage is included as standard on any ReceptionHQ live call answering plan subscription, without any after-hours surcharges.
Whether your calls come in during UK business hours (9:00am to 5:30pm Monday to Friday) or out-of-hours, there is no extra cost.
If you opt out of after-hours call answering, our receptionists will answer your calls only between 9:00am and 5:30pm on weekdays; outside of these standard business hours, including weekends and bank holidays, calls will then go to voicemail and your voicemail message recordings will be emailed to you free of charge.
A virtual receptionist gives small businesses access to professional call answering without the commitment of employing a full-time receptionist. ReceptionHQ offers plans from £15 per month plus VAT, with different levels of call handling to suit your needs. You can also maintain call answering during staff absences, such as sickness or holidays. With a 7-day free trial, you can experience the service before deciding which option works best for your business.
Whether you’re serving customers, meeting clients, working on-site or simply trying to get through your workload, it’s not always possible to answer every call. With ReceptionHQ, professional receptionists can answer calls in your business name, take messages and, depending on your plan, transfer selected calls according to your instructions. This helps you stay focused on running your business while giving callers a professional point of contact.
Yes, you can keep your existing business phone number. Simply divert calls from your current landline or mobile number to the unique number ReceptionHQ provides, and our receptionists will answer in your business name using your preferred greeting. You can choose to divert all calls or only those you can’t answer, so you stay in control of how your calls are handled.
Yes. With ReceptionHQ, your calls are answered live by professional receptionists – real people who greet callers in your business name and handle each call according to your instructions.
Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US.
Calls are answered by our team in the UK whenever possible; however, calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes during standard office hours (9:00am to 5:30pm Monday to Friday).
This enables us to provide 24/7 coverage for businesses that need it and helps calls to be answered as quickly as possible, reducing the risk of call abandonment.
Our staffing levels in the UK are always intended to cover the expected call volumes. However, on occasions when no local receptionist is available to answer within an acceptable timeframe the call will be routed to an equally skilled receptionist in Australia or the US. Rest assured, these are also highly trained employees, who are held to the same quality standards. These receptionists are ReceptionHQ employees, not outsourced staff.
