fbpx

Archives: FAQs

Filter by category
FAQs / Business Phone Numbers, Call Routing & Numbers

How do 0333 numbers differ from local numbers?

Instead of a local number with a city-specific area code, 0333 numbers are special UK landline numbers that aren’t linked to any particular location.  Yet calls to 0333 are billed at the same rate as standard landline calls, making them cost-effective for both businesses striving for national reach and their customers (as it costs them the same to call, regardless of where in the UK they are located).

See all FAQs
FAQs / After-Hours Receptionist Service, Call Overflow Reception Service, Featured, MessageExpress, MyAssistant, MyDiary, Virtual Reception Services

Are calls answered within the United Kingdom?

Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US.
Calls are always answered by our team in the UK whenever possible, however calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes during standard office hours (9:00am to 5:30pm Monday to Friday).
This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
We hold ourselves to a higher standard than most of our competitors and we’re one of the few answering service companies with a global presence, coupled with enterprise-grade call answering software. This combination enables us to provide seamless global call routing capability for your benefit.
Our staffing levels in the UK are always intended to cover the expected call volumes, however on occasions when no local receptionist is available to answer within an acceptable timeframe the call will be routed to an equally skilled receptionist in Australia or the US. Rest assured, these are also highly-trained employees, who are held to the same excellent quality standards. Your calls aren’t answered by contractors, nor are they sent to places like India or the Philippines.
See all FAQs
FAQs / Portal Access

Why am I not receiving a password reset email?

Please check you’re trying to log in and reset your password from the correct ReceptionHQ website. This is the United Kingdom website. If you’re a ReceptionHQ US customer or a ReceptionHQ NZ customer, you’ll need to log in via the .com or .co.nz website respectively.

ReceptionHQ US client portal login

ReceptionHQ NZ client portal login

If you are a ReceptionHQ UK customer, your password reset email will likely have gone to the same email address where invoices are sent to. However, if you need further assistance please contact support@receptionhq.co.uk.

See all FAQs
FAQs / Call Answering Free Trial, MessageExpress, MyAssistant, MyDiary, MyReceptionist, Short-Term Receptionist Service, Virtual Reception Services

How do I forward my calls to ReceptionHQ?

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Inbound Calls to Our Team of Receptionists, which outlines:

See all FAQs
See all FAQs
FAQs / General

Do you provide international services?

Yes, in addition to the United Kingdom, we offer virtual reception services and other business solutions in Australia, New Zealand and the United States. We also service some parts of Europe and Canada.

Please contact us for more information on our international services.

See all FAQs
FAQs / Portal Access

I’ve forgotten my email address – how do I login?

The email address to login to your client portal or mobile application is usually the same as your ReceptionHQ billing email address.  Please try entering the email address used for your ReceptionHQ invoices and if you’re still unable to login, please contact our friendly customer service team at support@receptionhq.co.uk.

See all FAQs
FAQs / Integrations

Can your call answering service integrate with my business software?

Yes, your tools are our tools. Our receptionists can take messages and book appointments in the business software you already use, including calendars and appointment scheduling tools, practice management software, customer support platforms, collaboration tools and CRMs or webforms for lead submission.  Please see the list of tools we currently support.

See all FAQs
See all FAQs
Showing 9 of 58

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close