Archives: FAQs
Filter by category
What types of businesses can apply?
Does this cost anything?
Can a law firm virtual receptionist book appointments and transfer calls?
Yes. Depending on the plan you choose, a law firm virtual receptionist can transfer calls to you or a colleague, take detailed messages, and book appointments directly into your diary. That makes our answering service for law firms a flexible option for busy practices, covering reception when you’re in court, with clients, or simply away from your desk.
Is your legal answering service confidential and professional?
Yes. Our receptionists are trained to handle calls professionally and to treat every caller’s information with care. They follow your instructions on how calls and messages should be handled, so your firm’s standards are upheld on every call.
How does a phone answering service for lawyers handle new client enquiries?
When a potential client calls, our receptionists answer in your firm’s name and capture the details you need, such as the caller’s name, contact details and the nature of their enquiry. These are sent straight to you by email or text, so you can follow up quickly while the enquiry is still warm. For many practices, a phone answering service for lawyers pays for itself on a single new instruction that would otherwise have been lost to voicemail.
Do you provide an answering service for lawyers and solicitors?
Yes. We provide an answering service for lawyers, solicitors and law firms across the UK, with professional receptionists answering your calls in your firm’s name. They handle each call to your instructions, whether that’s taking a message, capturing a new client enquiry or transferring the call to the right person. An answering service for solicitors works exactly the same way, whether you’re a sole practitioner or a multi-partner practice.
Is there a contract or a free trial?
There’s no lock-in contract – plans are month-to-month with no cancellation fees. You can try our telephone answering service free for 7 days, with no credit card required and instant activation. Get started.
Do I need to change my phone number?
No. You simply forward calls from your existing business number to the unique number we provide. You can forward every call, or only the ones you can’t get to – for instance, when you’re busy or out of hours. Setup takes just a few minutes.
Showing 9 of 91