Yes. Depending on your plan, we can follow your instructions to treat different caller types in the way that suits your agency. Whether a buyer is enquiring about a listing, a prospective seller is calling about a valuation, a landlord wants to discuss their portfolio or a tenant has a maintenance request, our receptionists follow your preferred process for each situation.
Absolutely. Many financial services firms use us specifically to handle overflow calls when their team is busy with clients, in meetings or away from the office. You can set us up to answer only when your lines are engaged or unanswered, so your in-house team remains the first point of contact and we step in when needed. There’s no requirement to divert all your calls to us. Understand your call forwarding options.
Yes. Depending on your plan, we can follow your instructions to gather key details from prospective clients – such as the type of advice they’re looking for, their timeframe and their contact information – so your team receives warm, pre-qualified leads rather than cold call logs. This works particularly well for accountancy practices, financial planning firms and mortgage brokers looking to make the most of every inbound enquiry.
Our receptionists follow your instructions, so they only collect the information you’ve told us to capture. They won’t offer financial advice or discuss account details. Depending on your needs and your ReceptionHQ plan, their role is to take messages, qualify enquiries, route calls according to your preferences or schedule appointments if your prefer. Every interaction is handled with the professionalism and discretion your clients expect from a financial services firm.
Yes. That’s one of the most common reasons financial services firms come to us. Because there’s no lock-in contract, you can scale your use of ReceptionHQ up during busy periods (such as tax year end or Self Assessment season) and back down when demand eases. Even if you already have an in-house receptionist and only need overflow call answering for the calls they can’t answer, it’s a cost-effective way to manage unpredictable call volumes without hiring additional staff.
Accountants, bookkeepers, tax advisers, financial planners, mortgage brokers, insurance brokers and IFAs all benefit enormously from live call answering. For accountants and tax advisers in particular, call volumes spike significantly around the 31 January Self Assessment deadline and again during the February to April period as year-end accounts are prepared. A live answering service means clients always speak to a real person, even during the busiest periods, rather than hitting voicemail and calling a competitor instead.
Instead of a local number with a city-specific area code, 0333 numbers are special UK landline numbers that aren’t linked to any particular location. Yet calls to 0333 are billed at the same rate as standard landline calls, making them cost-effective for both businesses striving for national reach and their customers (as it costs them the same to call, regardless of where in the UK they are located).
Please check you’re trying to log in and reset your password from the correct ReceptionHQ website. This is the United Kingdom website. If you’re a ReceptionHQ US customer or a ReceptionHQ NZ customer, you’ll need to log in via the .com or .co.nz website respectively.
ReceptionHQ US client portal login
ReceptionHQ NZ client portal login
If you are a ReceptionHQ UK customer, your password reset email will likely have gone to the same email address where invoices are sent to. However, if you need further assistance please contact support@receptionhq.co.uk.
