A reliable 24/7 electrician answering service
Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
Ensure customers can always speak to someone, even when you’re on a job or it’s the middle of the night
24/7 answering service
After-hours, weekends and bank holidays … we answer every call so you never miss a booking.
UK receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Quote/job scheduling
Appointment bookings, cancellations and general diary management – in the tool of your choice.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
Mobile-optimised portal
Use our online client portal to check messages or easily change availability for call transfers when you’re on the go.
How your electrician answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Why electricians choose ReceptionHQ
Never miss a job
UK electricians deal with a demanding and varied workload. When you’re on site focused on the job, answering every call simply isn’t possible.
But customers who reach voicemail don’t wait, they call the next electrician on their list.
We handle calls for:
- New job and electrical installation enquiries
- Service and maintenance bookings
- Urgent fault and breakdown requests
- Quote follow-ups and callbacks
Every call is answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Flexible call handling
Not every out-of-hours call is a genuine emergency, and not every urgent situation should wait until morning. Our receptionists are available 24/7, including weekends and bank holidays, following your custom scripting to assess the urgency of each call, collect the right details and ensure the appropriate action is taken every time.
Our call handling process can include:
- Messages sent via SMS and/or email instantly
- Custom scripting to assess and categorise call urgency
- Collect key details such as location, system type and fault description
- Communicate next steps and response times to caller
- Transfer calls based on your availability
- Available 24/7 including weekends and bank holidays
We work to your preferred process and priorities, so every call is handled the right way, every time.
Book directly into your preferred tool
Our receptionists can work with the platform your business already uses. There is no need to change your systems or processes, we slot in alongside the way your team already operates.
We use your scheduling tools to manage:
- Service call and repair bookings
- Installation and quote appointments
- Maintenance scheduling and recurring jobs
- Cancellations, reschedules and diary updates
No double-handling, no back-and-forth with customers, and no missed bookings.
Why electricians choose ReceptionHQ
Never miss a job
From rewiring period properties to commercial installations across the UK, when you’re on site the phone can’t always be answered. Customers who reach voicemail don’t wait, they call the next electrician on their list.
We handle calls for:
- New job and electrical installation enquiries
- Service and maintenance bookings
- Urgent fault and breakdown requests
- Quote follow-ups and callbacks
Every call is answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Flexible call handling
Our receptionists are available 24/7, including weekends and bank holidays, following your custom scripting to assess each call accurately and ensure the right action is taken every time.
Our call handling process includes:
- Messages sent via SMS and/or email instantly
- Custom scripting to assess and categorise call urgency
- Collect key details such as location, system type and fault description
- Communicate next steps and response times to caller
- Transfer calls based on your availability
- Available 24/7 including weekends and bank holidays
We work to your preferred process and priorities, ensuring urgent situations are always handled with the appropriate level of care.
Books into your preferred tool
We can work with the platform you already use, no need to change a thing.
We use your scheduling tools to manage:
- New job and quote appointments
- Service and repair call bookings
- Maintenance scheduling and recurring visits
- Cancellations, reschedules and diary updates
Stay in control of your reception
Stay in control of your reception
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real-time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus VAT. Refer to Terms & Conditions.
Our call answering solutions
Our call answering solutions
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Appointment scheduling
- Diary management
*Plus VAT. Refer to Terms & Conditions.
Job scheduling handled for you
We’ll use your preferred tool to schedule quotes or jobs and manage your calendar.
An electrifyingly simple solution that sparks success
Many electricians struggle with effectively handling job enquiries while working on the tools. After all, when you’re in the field it’s not always possible to answer the phone.
But missing calls can quickly lead to lost opportunities. There’s nothing more frustrating to customers than a phone ringing out or going through to voicemail. Often they immediately phone your competitors instead.
With our team of professional receptionists answering your calls, customers always get to speak to a real person, we capture job details accurately and you can prioritise call backs when you’re free to make them.
An electrifyingly simple solution that sparks success
When you’re in the field, answering every call simply isn’t possible. But customers who reach voicemail don’t wait, they call your competitors instead.
Our professional receptionists answer your calls, ensure every customer speaks to a real person, capture job details accurately and make sure nothing is missed while you’re focused on the work in front of you.
Electrician answering service add-ons
Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
Automated messaging
Have voicemails instantly emailed to you, both for convenience and to ensure no important communications are ever missed.
What our customers love
What our
customers love
Trusted by tradesmen throughout the UK
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.
Every call answered, every opportunity captured
For UK electricians, the competition for new work is significant. Whether you operate in a busy urban market like London or Manchester or serve a wider rural area, customers searching for an electrician online have multiple options at their fingertips. The business that answers first is almost always the one that gets the job.
A missed call during a busy installation or while you’re working in a consumer unit is rarely just an inconvenience, it is a lost opportunity that goes straight to a competitor.
Built for the demands of the UK electrical trade
From PAT testing and fuse board upgrades to full rewires of period properties and large-scale commercial installations, UK electricians handle a broad and demanding range of work. Managing that workload while staying on top of every inbound enquiry is incredibly difficult without dedicated reception support.
With ReceptionHQ answering on your behalf around the clock, every enquiry is captured and handled professionally regardless of what you are working on or what time the call comes in.
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Keep working. We’ll keep answering.
When you’re working inside a consumer unit, running cables through a commercial property or managing a team across multiple sites, answering every inbound call simply is not possible. But customers who reach voicemail don’t wait, particularly when they are dealing with a fault or an urgent situation. ReceptionHQ answers in your business name, captures every job detail accurately and delivers your messages instantly so you can follow up between jobs without losing a single lead.
The first electrician to answer their call and capture their details professionally is almost always the one who gets the job.
After-hours and urgent call handling
Electrical faults don’t keep business hours. A partial power outage, a tripped circuit or a complete loss of supply can generate urgent calls at any hour, including late evenings, weekends and bank holidays.
Our receptionists are available 24/7 and, depending on your plan, can follow custom scripting to assess call urgency, communicate clearly with the caller about next steps and handle the situation in line with your preferred process.
Keep working. We’ll keep answering.
When you’re working inside a consumer unit, running cables through a commercial property or managing a team across multiple sites, answering every inbound call simply is not possible. But customers who reach voicemail don’t wait, particularly when they are dealing with a fault or an urgent situation. ReceptionHQ answers in your business name, captures every job detail accurately and delivers your messages instantly so you can follow up between jobs without losing a single lead.
The first electrician to answer their call and capture their details professionally is almost always the one who gets the job.
After-hours and urgent call handling
Electrical faults don’t keep business hours. A partial power outage, a tripped circuit or a complete loss of supply can generate urgent calls at any hour, including late evenings, weekends and bank holidays.
Our receptionists are available 24/7, following your custom scripting to assess the urgency of every after-hours call, communicate clearly with the caller about next steps and send urgent notifications directly to your on-call electrician when the situation requires immediate attention.
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Accurate job details from the very first call
When a customer calls about an electrical fault or a new installation enquiry, the details matter. Our receptionists can be briefed on exactly what information to collect at the point of first contact, including property type, fault description, location and preferred contact details, ensuring your team has everything they need to respond efficiently and quote accurately without having to follow up for missing information.
A cost-effective alternative to hiring staff
ReceptionHQ offers flexible monthly plans based on either calls or minutes, each with an included amount per month to suit your typical call volume. As your business grows or your needs change, you can scale your plan up or down accordingly.
For electricians with some in-house capacity, ReceptionHQ also functions as professional overflow support, stepping in when your team is unavailable and ensuring every call is handled properly without the fixed cost of additional headcount.
Start your 7-day call answering free trial
Start your 7-day call answering free trial
Fill out the form and have our team start answering your calls within minutes.
- Instant Service Activation
- No Credit Card Required
- Professional Receptionists
- 25,000+ Happy Customers
- Plans From £15 Per Month Post-Trial
- No Lock-In Contracts
Your virtual reception free trial will be based on our ReceptionistPlus service, the most popular of our range of call answering solutions.
By starting a free trial, you are agreeing to the Terms & Conditions.
By starting a free trial, you are agreeing to the Terms & Conditions.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.