Estate agent & property management answering service

Whether you’re a high street estate agency, a letting agent or a property management company overseeing residential or commercial portfolios, ReceptionHQ ensures there’s friendly virtual receptionists always on call to answer your phone for you.

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Call answering free trial

In-depth experience in handling calls for estate agents, letting agents and property management companies

24/7 call answering

Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.

UK virtual receptionists

Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.

Property emergencies

We can triage tenant emergencies and message or transfer calls direct to your on-call tradespeople.

Agent-tailored scripting

Different call treatments for sellers, buyers, landlords and tenants based on your agency’s needs and preferences.

Capture listing leads

Avoid prospective clients hanging up upon reaching voicemail! We capture, qualify and send you leads.

Appointment scheduling

We use your calendar to schedule appraisals, client meetings, property viewings or open house registrations.

How our virtual reception service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Hear how we sound

Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools to schedule appointments and manage calendars.

Prevent missed opportunities with a 24/7 answering service for the property sector

Connect with more sellers and landlords. Book more property appraisal appointments. Schedule more viewings. And, if you’re a property management company, ensure occupiers can always reach someone when there’s an after-hours emergency.

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Try our 7-day free trial

Complementary business solutions

Phone numbers

Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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What our customers love

We have been nothing but impressed with ReceptionHQ, their speed of response and ability to deliver what we want has been second to none.

Mark Dyer

You can be anywhere (on vacation, at the office, at home with your children); customers … won’t notice anything with this very professional receptionist service.

REN BAK

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Trusted by more than 500 real estate & property management agencies

FAQs

Why should I get a live call answering service?

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Where is ReceptionHQ based?

ReceptionHQ is based in Basingstoke, Hampshire, and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Can you prevent me from missing calls?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

How do I forward my calls to ReceptionHQ?

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Inbound Calls to Our Team of Receptionists, which outlines:

Immediate and delayed call forwarding options
Specific instructions for forwarding from providers such as BT, EE, Virgin Media, Vodafone and others.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. We have receptionists available around-the-clock and 24/7 coverage is included as standard on any ReceptionHQ live call answering plan subscription, without any after-hours surcharges.

Whether your calls come in during UK business hours (9:00am to 5:30pm Monday to Friday) or out-of-hours, there is no extra cost.

If you opt out of after-hours call answering, our receptionists will answer your calls only between 9:00am and 5:30pm on weekdays. Outside of these standard business hours, including weekends and bank holidays, calls will then go to voicemail and your voicemail message recordings will be emailed to you free of charge.

Are calls answered within the United Kingdom?

Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US. Calls are always answered by our team in the UK whenever possible, however calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes during standard office hours (9:00am to 5:30pm Monday to Friday). This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible.

Can I sign-up for short-term call answering, eg. a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Is there a contract or lengthy agreement?

ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.