Virtual receptionists for appointment booking
On a MyDiary plan, virtual receptionists can schedule appointments and handle general diary management, including cancellations and waitlists, using your preferred calendar or appointment booking software.
We go above and beyond to make your callers feel valued and fully assist them
UK receptionists
Calls are answered by professionals in the UK, with overflow support to ensure the fastest possible speed of answer.
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Appointment bookings
Appointment bookings, cancellations and general diary management – in the tool of your choice.
Custom call scripting
Calls are answered with your customised script to ensure your callers receive a consistent experience.
Screening & transfers
Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
Let us manage your calls so you can manage your business
You can easily manage the receptionist’s greeting, responses to FAQs, instructions for appointment scheduling and diary management, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Make a smart business decision & get £15 credit
Smart small business owners answer every call – without lifting a finger! Start having our team of receptionists handle your inbound calls today and receive a £15 signup bonus.
* Offer Conditions apply.
Be smart & get £15 credit
Smart small business owners answer every call – without lifting a finger! Start having our team of receptionists handle your inbound calls today and receive a £15 signup bonus.
* Offer Conditions apply.
Make a smart business decision & get £15 credit
Smart small business owners answer every call – without lifting a finger! Start having our team of receptionists handle your inbound calls today and receive a £15 signup bonus.
* Offer Conditions apply.
MyDiary packages
Perfect when you need appointments booked
* Plus VAT. Refer to Terms & Conditions.
Your tools are our tools
We will use your preferred calendar (or practice management software for healthcare industry businesses) to add new clients/patients, schedule appointments and handle scheduling changes or appointment cancellations. We support other tools also, including CRMs and customer service software.
How it works
Set up within minutes
Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including how you’d like us to interact with your callers and handle any appointment changes, plus your message or call transfer contacts.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll handle bookings, postponements and cancellations via your preferred calendar or booking platform. Additionally, we’ll transfer selected calls or take messages as you wish.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Bundle your MyDiary service
+ Voicemail to email
Have voicemails instantly emailed to you, on numbers not live answered, to ensure that no important communications are ever missed.
+ Phone numbers
Add additional local phone numbers, a 0333 number or a 0800 freephone number to the free number you receive with your live call answering package.
FAQs
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our telephone answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put the United Kingdom’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.
Get a £15 signup bonus with code SMART