ReceptionHQ’s healthcare virtual receptionists can now handle appointment scheduling directly into Semble, a modern practice management system trusted by over 16,000 healthcare professionals, alongside existing supported software.
Table of contents
If you’re using Semble to run your healthcare practice, ReceptionHQ’s receptionists can seamlessly book appointments, access patient schedules and manage your calendar in real time, all while providing the warm, professional telephone service your patients deserve.
Semble is designed specifically for private healthcare teams. It’s an electronic health record (EHR) and practice management platform that brings clinical work and administrative tasks together in one place.
The strategic advantage: When you combine Semble with ReceptionHQ’s live call answering service, you get the best of both worlds. Powerful practice management software plus experienced receptionists who understand healthcare workflows.
Our call answering virtual assistants work directly within your Semble system to:
- Handle overflow calls during busy periods
- Schedule appointments for new and existing patients
- Check real-time availability across your clinics and practitioners
- Update patient details and appointment notes
- Manage cancellations and reschedules efficiently
Healthcare software we already support
Semble joins an extensive range of practice management software that our receptionists use daily. We’ve built expertise across multiple platforms to serve healthcare providers of all sizes and specialities.
Other healthcare-specific software we support includes:
- Clinic To Cloud – cloud-based practice management for private clinics
- Cliniko – comprehensive practice management for allied health professionals
- Coreplus – built for physiotherapists, occupational therapists and allied health
- Gentu – patient record and practice management system
- Halaxy – free practice management software for healthcare professionals
- Nookal – practice management for wellness practitioners
- Power Diary – online appointment booking and scheduling
- PracSuite – practice management for private healthcare
- SmartSoft – dental practice management software
Our receptionists also work with popular calendar and booking systems like Acuity Scheduling, Calendly, Google Calendar, Setmore, Square and Timely.
How outsourced reception works with your existing tools
Our virtual receptionists don’t just answer calls. They act as an extension of your practice team, using the same tools and systems you already rely on.
Whether you’re a solo practitioner using Semble or running a multi-site private practice, our receptionists receive comprehensive training on your specific setup. They adhere to your booking protocols and follow your preferred appointment workflows.
This means patients experience the same quality of service whether they’re speaking with your in-house team or our virtual receptionists.
Why healthcare providers choose ReceptionHQ
Private practices, clinics and healthcare providers across the UK trust ReceptionHQ to handle their patient calls professionally and efficiently.
Some of the key benefits are listed below.
We answer calls exactly how you need
We’re flexible to match your practice requirements. Use us to answer all your calls, after-hours only when your practice is closed, or as overflow support when your in-house team is busy with patients. You decide what works best.
24/7 availability with no after-hours surcharges
Unlike many competitors who charge £35–£75+ monthly for evening and weekend coverage, we include 24/7 answering in our standard pricing.
Flexible billing that reflects actual usage
Our MyDiary plans, which allow for appointment scheduling, feature per-minute pricing with billing accurate to the second. No wasted budget on unused time. This is a major differentiator to many UK call answering companies who round up to the nearest minute. The benefit to you? If the time a receptionist spends handling a call is 3 minutes 10 seconds, you’re not charged for 4 minutes usage.
Fast answer times
We aim to answer calls in just a few rings on average, so patients aren’t left waiting. That’s better than the in-house reception team at many clinics can manage.
UK-based receptionists during core hours
Your calls are answered by UK receptionists during standard business hours on weekdays, with our equally-skilled Australian and US teams providing seamless after-hours support.
No lock-in contracts
There’s no long-term commitment required. Continue month-to-month, scale or downgrade your plan as required and cancel any time without penalty.
Getting started is straightforward
If you’re already using Semble (or any of our supported platforms), connecting with ReceptionHQ takes minimal setup.
We’ll work with you to understand your practice requirements, configure access to your booking system and train our receptionists on your specific protocols. Most clients are up and running within days.
Can’t find your preferred software on our integration list? Get in touch. We regularly add new platforms based on client requests and can often accommodate custom setups.
Ready to give your patients better phone service whilst streamlining your appointment management?
