It’s not just the weather heating up in the UK – the property market booms in summer, too. There’s increased buyer interest, aided by May’s interest rate cut, and sellers are keen to make the most of strong demand. Letting enquiries also surge as tenancies turn over, with families often preferring to move during the school holidays to minimise disruption to their children’s education.
For estate agents and letting agents, this translates into one thing: your phone lines are about to get extremely busy.
But here’s the challenge – while you’re out manging valuations, conducting viewings or handling tenancies, every missed call could mean a lost instruction or an unhappy client.
When every ring counts
Picture this: you’re in the middle of a key valuation when your phone rings. Do you interrupt your appointment to answer it, or let it go to voicemail and hope the caller tries again?
Most callers won’t leave a message. And if they do, there’s a strong chance they’ll contact another agent in the meantime.
That’s where ReceptionHQ steps in to keep your business running smoothly while your pipeline stays full.
Why UK property professionals choose virtual receptionists
Never miss another opportunity: Every call gets answered live by our friendly, professional receptionists – giving your business that polished first impression, 24/7. No more wondering what opportunities slipped away while you were busy.
Scale with your success: Whether you’re dealing with seasonal peaks or growing your agency, our virtual receptionist services scale with your needs. No recruitment, training, or long-term commitments required.
Professional service that doesn’t break the bank: Starting from just £15 a month for our message-taking PAYG option, our call answering services delivering incredible value without compromising on quality.
Tailored responses for every type of caller: From vendors with questions, buyers looking to book a viewing, or tenants reporting maintenance issues, our receptionists can tailor their approach to your requirements. Depending on your chosen service – MyReceptionist, MyAssistant or MyDiary – we can answer FAQs, schedule appointments, connect the caller to the appropriate staff member, or simply take messages.
After-hours emergency support: For MyAssistant or MyDiary clients, our receptionists can assess urgent tenant calls outside office hours – with calls routed directly to your on-call tradespeople if appropriate.
What this means for your estate agency
24/7 live answering: Calls are answered professionally at any time – early mornings, evenings, weekends and bank holidays.
Appointment booking: Schedule viewings, valuations and inspections directly into your calendar system.
Intelligent call routing: Direct vendor leads to valuers, calls about a particular property to the right negotiator, lettings to the property management team, or urgent matters straight to you.
Lead qualification: Our receptionists capture the key details you need to identify high-value prospects and respond strategically.
Get ready for the summer surge
Here’s how to prepare your agency for one of the busiest times of the year:
Track and optimise: Monitor call volumes through your ReceptionHQ client portal and smartphone app, then scale your plan up or down as you see fit.
Evaluate your current situation: Are you missing calls during peak periods during the day, after-hours or over the weekend? What are your expected call volumes during summer?
Choose the right level of support: From simple message taking to full lead capture and diary management.
Customise your call handling: Set up tailored call flows for buyer enquiries, valuation requests, tenant issues and more.
Activate call forwarding: Keep your existing phone number on your website, signage and portals – just forward all calls or unanswered calls to the number we provide to you.
Don’t let a hot lead go cold
Your busiest season should be your most profitable – without added stress. With ReceptionHQ handling your incoming calls, your team can focus on what they do best: securing a new instruction, managing clients, closing deals and growing your business.
Picture closing that important instruction knowing every potential enquiry is being handled professionally. Imagine conducting viewings without constantly checking your phone.
Our team understands the property industry’s unique demands and help you maintain momentum, reduce stress, and convert more leads.
What you get with ReceptionHQ:
- Live answering 24/7, 365 days a year
- UK receptionists, with overflow support from our teams in Australia and the US
- Custom call handling and messages by email and/or SMS
- Lead qualification and appointment setting
- Flexible monthly pricing with no long-term contracts
Ready to make this your most successful summer season yet? Ensure your busiest season becomes your most profitable one. Start your 7-day free trial today and experience how ReceptionHQ can help you convert every ring into real results.
