FAQs /
Can I send faxes with my Fax to Email service?
No. The Fax to Email service can only be used to receive faxes, not send them.
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FAQs /
Do I need a fax machine to use Fax to Email?
No. The Fax to Email service doesn’t require a fax machine or fax line to work. Simply use the unique number provided by ReceptionHQ or forward your existing number to us and you’ll instantly start receiving faxes via email.
FAQs /
Can I keep my existing fax number?
Yes. Simply forward your existing fax number to the virtual fax number ReceptionHQ provides. Once forwarded, your faxes be emailed to you as pdf or tiff file attachments.
FAQs /
What are the benefits of receiving faxes by email?
Receiving faxes by email allows you to reduce paper usage, improve privacy, store received faxes electronically, receive multiple faxes concurrently and reduce costs. With Fax to Email, you no longer require a dedicated fax machine to receive your inbound faxes.
FAQs /
How does Fax to Email work?
When you sign up, you’ll be allocated a local phone number to use. You can either advertise this number or direct your existing fax number to it. Faxes sent to your Fax to Email service are converted to pdf or tiff format and instantly forwarded to your email addresses. Note: local numbers cannot be ported out to other carriers.
How do I pay for my services?
Our services are paid for in advance, with the preferred method of payment being direct debit via credit card (AMEX, Mastercard and Visa). All invoices are sent to your nominated email address, as well as made available to be viewed or printed from your online client portal.
FAQs /
Call Answering Free Trial,
Call Overflow Reception Service,
MessageExpress,
MyAssistant,
MyDiary,
Short-Term Receptionist Service,
Virtual Reception Services
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
FAQs /
After-Hours Receptionist Service,
Call Answering Free Trial,
Call Overflow Reception Service,
Virtual Reception Services
Is the live call answering free trial really free?
The live call answering free trial is based on the MyReceptionist service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.
How does the MyReceptionist service work?
When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to. When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested. With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.
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