Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.
ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.
Yes, we are able to transfer calls to any staff member on any phone (landline or mobile). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal or mobile application.
We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.
We do not blind transfer calls (transfer unannounced) unless you request this.
Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.
Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.
Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.
Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.
Yes. We have receptionists available around-the-clock and 24/7 coverage is included as standard on any ReceptionHQ live call answering plan subscription, without any after-hours surcharges.
Whether your calls come in during UK business hours (9:00am to 5:30pm Monday to Friday) or out-of-hours, there is no extra cost.
If you opt out of after-hours call answering, our receptionists will answer your calls only between 9:00am and 5:30pm on weekdays. Outside of these standard business hours, including weekends and bank holidays, calls will then go to voicemail and your voicemail message recordings will be emailed to you free of charge.
Yes, you can forward any landline, mobile number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
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