Is using virtual receptionists right for your business?

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Searching for innovative solutions to enhance your UK business’s operations and customer service? Have you considered outsourcing inbound call answering to experts in this field?

Thousands of UK business owners use virtual receptionists to streamline communications, improve customer satisfaction and boost efficiency. So, could a call answering service be a game changer for your business too?

Below we will answer some key questions related to virtual reception solutions.

What industries in the UK can benefit from a virtual reception service?

Virtual receptionists can bring substantial benefits to a wide range of industries in the UK. Whether you’re running a law firm, estate agency, medical centre, , e-commerce store, or any other type of business, virtual receptionists can play a pivotal role in improving your customer experience.

From taking messages, handling simple enquiries and transferring important calls if you’re available to talk, through to taking orders and scheduling appointments, virtual receptionists can be a valuable asset. Regardless of your industry.

At ReceptionHQ, our UK-based virtual receptionists answer calls for clients across many different industries. These include, but are not limited to:

  • Accounting
  • Advertising and marketing
  • Automotive
  • Cleaning
  • Construction
  • E-commerce
  • Education
  • Engineering
  • Financial services
  • Health and medical
  • Hospitality
  • IT
  • Legal
  • Manufacturing
  • Non-profit
  • Professional services
  • Property
  • Recruitment
  • Security
  • Trades and home services
  • Transport
  • Travel
  • Veterinary

In what ways can a virtual receptionist assist UK businesses?

Business answering services can go far beyond simple message-taking. To enhance your business operations, it’s possible to have ReceptionHQ virtual receptionists handle:

  • Common enquiries
  • Call screening
  • Warm call transfers
  • Quoting of fees
  • Taking of payments
  • Inputting of data into your CRM
  • Appointment scheduling
  • Calendar management

How do UK businesses benefit from 24/7 call answering?

By having your business phone calls answered by a virtual receptionist at any time of day or night, your customers can speak to an actual human whenever it’s convenient for them to call. This means they receive assistance when they need it, regardless of time zones or bank holidays.

ReceptionHQ’s virtual reception services offer 24/7 availability, but you’re always in control. You can choose to have inbound calls answered for you:

  • Only during business hours
  • Only after-hours (including on weekends and bank holidays)
  • At any time, 24 hours a day

Is a virtual reception service suitable for startups in the UK?

Absolutely! Virtual reception services are just as relevant and beneficial for startups as they for more established businesses.

For a startup, a live call answering service with predominantly UK-based virtual receptionists can:

  • Convey a professional image
  • Improve customer service
  • Prevent hefty wage costs
  • Minimise distractions
  • Enable greater focus on core business activities

Flexibility and the ability to scale with demand also make using virtual receptionists an ideal choice for startups.

ReceptionHQ tailors packages for businesses of different sizes, including:

  • PAYG options for intermittent use
  • Plans catering for low call volumes
  • Plans catering for higher call volumes

Can virtual receptionists manage appointments?

Yes, virtual receptionists can efficiently schedule appointments over the phone for your business.

ReceptionHQ’s highly-trained virtual receptionists can access your calendar, book appointments, handle cancellations and even manage waitlists.

This can be invaluable in organising your team’s schedule, reducing no-shows, and ensuring a seamless customer experience.

At ReceptionHQ, appointment-scheduling virtual receptionists are available on a MyDiary plan.

How can I sign up for a virtual reception service in the UK?

It’s easy for UK businesses to get started with a virtual reception solution because ReceptionHQ offers a 7-day answering service free trial. No credit card required!

Setting up the service isn’t as complicated as you might expect, either. In fact, for most businesses, it’s a breeze!

With instant account activation on the free trial, it’s possible to have remote-working professional receptionists answering your calls within a matter of minutes!

Provide business details, set preferences and outline any specific instructions for the receptionists. Then simply forward your business calls to the number supplied by ReceptionHQ. An easy-to-follow onboarding guide makes the process very straightforward.

What sets ReceptionHQ apart from other virtual reception services in the UK?

ReceptionHQ stands out from the competition due to our commitment to excellence. Our success stems from our robust technology and highly-trained receptionists. And we seize every opportunity to help our clients’ businesses thrive.

The majority of calls during standard office hours are answered locally by UK-based receptionists, so important details such as language, accents and tone naturally complement your business, with teams in Australia and the US assisting during periods of peak demand (helping to keep the average speed of answer low) and also answering after-hours calls to provide 24/7 coverage for businesses that need it.

As a global leader in virtual reception services, we also offer:

  • Transparent pricing
  • A 7-day free trial
  • No lock-in contracts


Virtual receptionists have become a crucial part of modern business operations in the UK, offering myriad benefits across various industries.

From startups to established enterprises, and with 24/7 availability, a ReceptionHQ live call answering service can elevate your customer experience and streamline your business processes.

If you’re looking to enhance your business’s image and efficiency, try integrating virtual receptionists into your operations today.

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Fred McKie is a former newspaper journalist and small business owner who transitioned full-time into the world of digital marketing in 2017. Based in the New Forest in Hampshire, in southern England, as ReceptionHQ's Website & Digital Marketing Co-ordinator he is thrilled to be a part of a company that helps businesses thrive.

Our services are designed for any sized business.

Our clients range from small businesses and medium enterprises to large corporations and governments. Our services have various packages and bespoke solutions are available to suit high-volume or high-complex accounts.

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