Archives: FAQs

FAQs / Call Answering Free Trial, MyReceptionist

What is the MyReceptionist service?

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.

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FAQs / Virtual Reception Services

Can I set up additional local or national numbers with my service?

Yes, in addition to your free local number, you can add one or more additional business numbers, with the area code of your choice, to give the impression you have localised coverage. We have phone numbers available in London and for most counties across the United Kingdom.

Alternatively, if you’d like to give the appearance your business operates nationally, you can add a 0800 freephone number to your service at any time. Depending on availablity, most phone numbers can be set up for you instantly. Please contact us for more details.

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FAQs / Call Diversion

Are there any set up fees for a call diversion service?

No, there are no set up fees for a call diversion service. The cost of a local phone number is included in your MessageCentre Divert monthly subscription.

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FAQs / Call Diversion

How much does a call diversion service cost?

Call diversion costs just £20 per month on the MessageCentre Divert package, which includes a local number. You may add additional local numbers, a London number or a national 0800 number to your service at any time for an additional monthly fee. Call charges also apply, based on call durations.

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FAQs / Call Diversion

Can I change the number my calls are being diverted to?

Yes. When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCentre Divert service. Using these tools, you can instantly change the number your calls are being diverted to. Our customer service team is also able to make these changes for you during business hours.

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FAQs / Call Diversion

What happens to calls I don’t answer?

If you have a live call answering service attached, our professional receptionists will answer your calls (either all calls or only when you are busy). If you have a voicemail to email service, your voicemail messages will be sent to you via email. Otherwise, your calls will be managed by your existing call answering solution, for example, on a mobile phone, your calls would typically go through to a voicemail service if unanswered.

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FAQs / Call Diversion

Can I sign up for a call diversion service on its own?

Yes. Your MessageCentre Divert service includes the provision of a local number in your preferred location. While there are add-on options available, you don’t need any other services to get started. Simply signup, tell us which number you want your calls diverted to and you’ll be receiving calls instantly.

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FAQs / Call Diversion

Why should I use a call diversion service?

The most common reasons for using a call diversion service are: 1) the opportunity for your business to have a presence in another state so you are more appealing to local customers, 2) the ability to keep your mobile number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile) and 3) the ability to run several businesses with different customer facing numbers, but still have all calls answered on one number. The MessageCentre Divert service includes a local phone number and can be set up instantly for as little as £10/month. A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.

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FAQs / Call Diversion

What is a call diversion service and how does it work?

A call diversion service essentially enables you to divert one phone number to another. For example, if you want to keep your mobile phone number private, but need to use it for your business, you can advertise a business number (like a London or 0800 number) and divert the calls from this number to your mobile phone. Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.

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